Customer Data Architect

SuccessFactors

Greater London

7 months ago

Applications closed

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Customer Data Architect

Waterloo - Hybrid Working
Full Time
Permanent
Grade 4

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

The Role of the Customer Data Architect is design and implement customer data architecture that enable personalised experiences while ensuring privacy, quality, and accessibility of customer information across all touchpoints.

Role overview:

As part of this role, you'll be responsible for:

• Design customer data models that support omnichannel personalisation and analytics
• Architect identity resolution and customer 360 solutions across multiple data sources
• Implement data quality frameworks specific to customer data domains
• Design consent management and preference architectures that comply with regulations
• Create customer segmentation frameworks that support marketing and analytics use cases
• Partner with MarTech teams to ensure optimal data flow to activation platforms
• Document customer data lineage and maintain data dictionaries
• Support customer data platform (CDP) implementation and integration projects

You’ll work closely with the AI & Monetisation team, partnering with engineering colleagues, MarTech specialists and data scientists to design and deliver customer data solutions. You’ll collaborate with marketing and commercial teams to ensure data flows seamlessly into activation platforms, supporting personalised experiences. You’ll also engage with compliance and governance stakeholders to make sure privacy, and regulatory standards are always met.

You will need:

• Deep expertise in customer data management and architecture
• Experience with customer data platforms (CDPs) and identity resolution
• Strong understanding of marketing technology ecosystems
• Knowledge of real-time data processing for personalisation
• Proficiency in SQL and data modelling techniques
• Understanding of privacy regulations affecting customer data
• Experience with event-driven architectures
• Background in retail or e-commerce customer data is desirable
• Degree in Computer Science, Information Systems or related field, or equivalent professional experience
• CDP or MarTech certifications are beneficial
• Privacy certifications are a plus

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

Company Pension
Company Bonus
Private Medical

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we'll do our best to help.

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