National AI Awards 2025Discover AI's trailblazers! Join us to celebrate innovation and nominate industry leaders.

Nominate & Attend

Contract Performance Manager

Harlington, Greater London
1 month ago
Applications closed

Related Jobs

View all jobs

3PL Contract Manager

3PL Contract Manager

Assistant Portfolio Manager - Quantitative Analyst

Engineering Planning Manager

Project Manager

Project Manager

Contract Performance Manager

The Opportunity
TMS/TCR is seeking a driven and strategic Contract Performance Manager to join our team. This senior role is essential in ensuring contract compliance, fostering service improvements, and enhancing operational efficiency. The successful candidate will act as a vital liaison between clients, operational teams, and internal departments, promoting collaboration and high standards of service delivery.

Key Responsibilities
You will lead performance monitoring across service level agreements (SLAs) and key performance indicators (KPIs), using appropriate systems and tools. Your responsibilities will include analysing performance data to identify trends, risks, and areas for improvement. You will coordinate daily operational controls, take corrective actions where necessary, and ensure all departments and client accounts remain aligned with performance expectations.

The role also involves preparing and presenting performance reports, supporting SLA reviews with clients, and implementing frameworks that ensure compliance while minimising service credits. You will attend client meetings, manage performance issues, and foster strong working relationships through proactive key account management. Internally, you will communicate performance updates and escalate any emerging concerns.

You will support commercial development by identifying opportunities and referring these to the Commercial Team, oversee the timely resolution of client complaints, and ensure service excellence. During peak operational periods, you will coordinate delivery to meet commitments, as well as contribute to internal and external case studies that showcase success.

Maintaining and enhancing operational documentation, such as Joint Operations Manuals, is also a part of the role. Additionally, you will coach and guide teams to adopt best practices and drive strategic initiatives aligned with both client and business objectives. Other duties may be assigned by Senior Management as required.

Working Hours
This is a full-time position, Monday to Friday from 9:00am to 5:30pm, with flexibility expected during operational peaks.

Candidate Profile
We are looking for someone with 3–5 years’ experience in managing large and complex contracts, with strong stakeholder management and financial control skills. The ideal candidate will have a sound understanding of SLA/KPI frameworks, contract law, and compliance, alongside advanced Microsoft Office proficiency.

Eligibility for an Airside Pass and a valid UK Driving Licence are essential, as is experience in an airport or transport operations environment. A degree in Business Administration, Law, Supply Chain, or a related field is required.

Desirable Qualifications and Experience
A Master’s degree or equivalent qualification is advantageous. Familiarity with data analytics, performance monitoring tools, and commercial contract operations will be beneficial. Experience with ISO standards and a commitment to sustainability, health and safety, and continuous improvement are highly desirable.

Why Join Us
We offer a competitive salary package with performance-related benefits and career development opportunities within a collaborative, high-growth environment. Join a trusted name in the airport and transport sector and play a key role in shaping the future of our services.

About TMS/TCR
TMS/TCR provides advanced recovery, transport, and operational services throughout the UK. We are dedicated to delivering excellence, with a strong focus on safety, compliance, and client satisfaction.

Apply Now
If you are ready to lead impactful initiatives and contribute to contract excellence at TMS/TCR, we encourage you to apply today

National AI Awards 2025

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

LinkedIn Profile Checklist for Data Science Jobs: 10 Tweaks to Elevate Recruiter Engagement

Data science recruiters often sift through dozens of profiles to find candidates skilled in Python, machine learning, statistical modelling and data visualisation—sometimes before roles even open. A generic LinkedIn profile won’t suffice in this data-driven era. This step-by-step LinkedIn for data science jobs checklist outlines ten targeted tweaks to elevate recruiter engagement. Whether you’re an aspiring junior data scientist, a specialist in MLOps, or a seasoned analytics leader, these optimisations will sharpen your profile’s search relevance and demonstrate your analytical impact.

Part-Time Study Routes That Lead to Data Science Jobs: Evening Courses, Bootcamps & Online Masters

Data science sits at the intersection of statistics, programming and domain expertise—unearthing insights that drive business decisions, product innovation and research breakthroughs. In the UK, organisations from fintech and healthcare to retail and public sector are investing heavily in data-driven strategies, fuelling unprecedented demand for data scientists, machine learning engineers and analytics consultants. According to recent projections, data science roles will grow by over 40% in the next five years, offering lucrative salaries and varied career paths. Yet many professionals hesitate to leave their current jobs or pause personal commitments for full-time study. The good news? A vibrant ecosystem of part-time learning routes—Evening Courses, Intensive Bootcamps and Flexible Online Master’s Programmes—empowers you to learn data science while working. This comprehensive guide explores every pathway: foundational CPD units and short courses, hands-on bootcamps, accredited online MScs, plus funding options, planning strategies and a real-world case study. Whether you’re an analyst looking to formalise your skills, a software developer pivoting into data or a manager seeking to harness data-driven decision-making, you’ll find the right route to fit your schedule, budget and career goals.

The Ultimate Assessment-Centre Survival Guide for Data Science Jobs in the UK

Assessment centres for data science positions in the UK are designed to replicate the multifaceted challenges of real-world analytics teams. Employers combine psychometric assessments, coding tests, statistical reasoning exercises, group case studies and behavioural interviews to see how you interpret data, build models, communicate insights and collaborate under pressure. Whether you’re specialising in predictive modelling, NLP or computer vision, this guide provides a step-by-step roadmap to excel at every stage and secure your next data science role.