You’ll provide commercial leadership to the in-house F&B and Retail teams and manage all externally operated onsite concessionaires offering services to our passengers. You’ll be accountable for the commercial performance of all non-aero revenue streams related to the commercial airport operation and the identification and development of new revenue opportunities as the business grows.

What you'll be doing

• Provide commercial leadership to the F&B and Retail team to ensure maximum productivity of the workforce, cost management and revenue performance.
• Manage all onsite commercial concessionaires from a revenue and operational performance perspective Car Hire, Taxis, Airport advertising.
• Mange the Car Park operation and revenue performance, working to determine, develop and implement the best systems and processes to maximise revenue and provide best in class customers experience.
• Ensure all net revenue per passenger targets are met and exceeded where possible.
• Develop and lead the operating model for the future development of Retail and F&B across the site.
• Ensure sustainability considerations are integrated into all commercial operations and developments.
• Be accountable for the regulatory compliance of all airport commercial operations.
• Develop commercial products and services for passengers that deliver maximum net revenue per passenger, promote regional products and suppliers and enhance the passenger experience.
• Ensure effective and professional systems and processes are introduced and adhered to across all commercial operations.
• Ensure that all commercial operations deliver a positive and consistent customer experience (in both regular and disrupt situations) that reflects the CAL brand.
• Be an effective and proactive member of the Management Team.
• Collaborate closely with Marketing to drive revenue performance across all areas and collaborate on e-commerce and other sales solutions as appropriate.
• Collaborate with the Business Intelligence Analyst to understand the data and use it to drive revenue performance and identify and develop new business opportunities.
• Build and maintain strong relationships across multiple businesses and demonstrate strong contract management skills to extract maximum value from suppliers.
• Budget management and accountability.

Qualifications

The following qualifications and experience are essential:
• Proven success in profitable management of relevant commercial business 
• Team management and leadership experience
• Basic understanding of retail and F&B practices and processes
• Strong financial and commercial acumen and experience of revenue and margin management
• NVQ or equivalent in relevant skill set to the role

The following qualifications and experience are desirable:
• Experience of delivering staff training
• Experience of working with bonded stores
• Personal Licence Holder
• Degree level qualification

What's on offer 

Working Hours:

Salary: £, basic, £, OTE

Contract Type: Permanent

Base: Cornwall Airport Newquay

Working with us you will have an employee benefits package that includes:

Pension scheme with employer contribution
Employee discount scheme and wellbeing events
Holiday starting at days and increasing days with service plus bank holidays (pro rata if part time