Collections Data Analyst

Hays
Southampton
8 months ago
Applications closed

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Your newpany

You will be joining a forward-thinking, data-driven, financial services organisation that values innovation, collaboration and continuous improvement. With a strong focus on delivering fair oues for customers, thispany ismitted to using data to drive smarter decisions and improve operational performance across its collections and servicing functions.

Your new role

As a Collections Data Analyst, you will play a key role in shaping and optimising collections strategies through data-driven insights. Sitting within the Operations function and closely aligned with the Servicing team, you will:

Develop and monitor collections andmunication strategies tailored to different customer profiles Ensure strategies align with industry regulations and deliver positive customer oues Analyse and report on collections performance, recovery rates, and strategic impact Regularly test and refine strategies to improve effectiveness and efficiency Create and maintain dashboards and reports for a range of stakeholders Support ad hoc analysis requests and collaborate across departments to inform operational decisions Present insights clearly to both technical and non-technical audiences

What you'll need to succeed

A degree with a quantitative focus or equivalentmercial experience

Proven experience in collections analytics or strategy

Proficiency in SQL or Python (other programming languages will be considered)

Strong analytical mindset with the ability to turn data into actionable insights

Excellentmunication skills and the ability to tailor messages to different audiences

Experience in financial services or consumer-focused industries such as utilities or tels

Familiarity with personal loans and related analytics

Experience with data visualisation tools such as Power BI, Tableau or Quicksight

What you'll get in return

Salary of up to £45,000

Discretionary annual bonus scheme

25 days holiday plus bank holidays, increasing with service

Life cover at four times your basic salary

Private medical insurance and ie protection

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