Job summary

We are seeking a Clinical Outcomes Support Officer, looking for a stimulating and purposeful position, to become a key member of the Proton Beam Therapy Clinical Outcomes Unit at The Christie Hospital NHS Foundation Trust. The post holder must have a good secondary level of education to A Level standard, NVQ level 4 qualification or equivalent knowledge gained through experience. The post holder should also have experience in an information role involving the querying of data and the ability to work logically with great attention to detail to ensure accurate data entry. The post holder must also have good interpersonal and communication skills, be familiar with the use of Microsoft Office software, and be able to communicate effectively with clinicians, managers, statisticians, analysts and other healthcare professionals. The post holder should also be able to work independently, but also as part of a group or team. This new and exciting post represents an exceptional opportunity for an enthusiastic, talented and experienced outcomes support officer to develop their career in clinical outcomes, in a cutting-edge area of cancer treatment and research as part of the state-of-the-art Proton Beam Therapy Centre at The Christie Hospital NHS Foundation Trust in Manchester.

This is a permanent position, with the option to work a mixture of onsite at The Christie or from home.

Main duties of the job

Working closely with clinical staff to facilitate the timely and accurate delivery of all clinical information requirements. Ensure monitoring tasks are completed and records are kept of any issues, escalating as appropriate.

Ensure the efficient and accurate collection of clinical data relating to patients within the defined specialty, including data input and manipulation.

Data entry and data quality checks involving the use of web-based applications, databases and Microsoft Office software including MS Word, MS Excel and MS Outlook. The post holder will have the ability to learn and use, with minimal supervision, new software packages and systems in order to perform daily, and ad hoc tasks as required.

Able to confidently converse with local, external and international colleagues and senior managers with a basic understanding of technical and clinical terms used.

To facilitate the effective use of data within the scope of the role to support the objectives of the service, assisting in the delivery of outcomes reports and data integrity.

About us

Proton Beam Therapy (PBT) is a specialised form of radiation therapy for which NHS patients were previously referred abroad for treatment. The Christie Proton Beam Therapy Centre is one of two high-energy proton centres that have been developed in the UK. The Christie has offered proton therapy since late 2018 as part of a national service for NHS England, in collaboration with UCLH.

The PBT service will treat up to 750 patients at a steady state. The case mix is heavily biased towards complex and rare cases, with a focus on patients who benefit most being prioritised for PBT. Outcome analysis is crucial in ensuring the best treatments are delivered to patients and continuous development are made to the service.

A National Proton Registry is in development to collate data collected for all NHS patients treated with PBT, alongside a programme of Evaluative Commissioning in Protons (ECIP) studies.

Job description

Job responsibilities

Working closely with clinical staff to facilitate the timely and accurate delivery of all clinical information requirements. Ensure monitoring tasks are completed and records are kept of any issues, escalating as appropriate. Work closely with Research Radiographers and the ECIP team to collect data for Evaluative Commissioning in Protons studies (ECIPs) and the National Proton Registry Ensure accurate transcription of paper Case Report Forms (CRFs) into appropriate electronic data capture systems Support research staff to chase data returns from referring centres/local care providers as required Ensure the efficient and accurate collection of clinical data relating to patients within the defined specialty, including data input and manipulation. To facilitate the effective use of data within the scope of the role to support the objectives of the service, assisting in the delivery of outcomes reports and data integrity. To complete abstraction and data quality checks on clinical information and web form extracts, paying attention to detail and the accuracy of data. To apply a basic understanding of specialty specific data, applying attention to detail, to ensure quality and efficiency of processes. Able to confidently converse with local, external and international colleagues and senior managers with a basic understanding of technical and clinical terms used. Apply quality control procedures to check and report the results of outputs ensuring only accurate information is delivered to the clinical stakeholders. Using experience and clinical knowledge to review the accuracy and quality of recorded data, reporting errors and error themes regularly. Data entry and data quality checks involving the use of web-based applications, databases and Microsoft Office software including MS Word, MS Excel and MS Outlook. The post holder will have the ability to learn and use, with minimal supervision, new software packages and systems in order to perform daily, and ad hoc tasks as required. Ensure the provision of a first point of contact within the Proton Clinical Outcomes Unit for all queries and requests ensuring they are logged and tracked, including the running of the teams shared inbox. To ensure significant issues effecting the outputs and quality of the department are escalated to the line manager in a timely manner. To represent the Proton Clinical Outcomes Unit/National Proton Registry and ECIP team as appropriate in meetings, reporting back on progress and to deputise for their line manager as appropriate. On occasion the post holder may be required to work unsociable hours to support and/or enable the delivery of key programs or projects. Demonstrates the agreed set of values and accountable for own attitude and behaviour.

Person Specification

Qualifications

Essential

Good Secondary Level of Education to A Level Standard, NVQ level 4 qualification or equivalent knowledge gained through experience

Desirable

Degree level education in an informatics related discipline Evidence of continued professional development

Experience

Essential

Experience in an information role involving the querying of data Experience of working with Microsoft Office products particularly Excel, Word and Outlook Experience of data quality/data integrity monitoring and improvement Experience of successfully managing a number of equally important tasks successfully

Desirable

Experience of providing an information management service to requestors NHS experience Experience working in a clinical research environment

Skills

Essential

Intermediate skills in Microsoft Excel Ability to communicate basic technical issues to a variety of staff at different levels Ability to work logically with great attention to detail Good communication skills Demonstrable evidence of use of own initiative Able to work to deadlines, prioritise and manage workload Able to be task orientated with a flexible approach to meet changing workload demands

Desirable

Application of essential skills within NHS Environment Skills in data analysis and report writing

Knowledge

Essential

Knowledge of NHS datasets and submission of information to external parties

Desirable

Knowledge of hospital services and how services Interlink Knowledge of system integration interfaces and the principles between data exchange between systems Experience of using electronic case report forms and ePROMS

Values

Essential

Ability to demonstrate the organisational values and behaviours

Others

Essential

Evidence of continuing professional and personal development Office based role with the need for travel to Christie managed sites as necessary. Ability to undertake shift working including out-of-hours, weekend and Public Holidays as required