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Claims Operations and Analytics Manager, LondonClient:
MS Amlin
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
995872b61544
Job Views:
100
Posted:
14.03.2025
Expiry Date:
28.04.2025
Job Description:
Manager of Claims Data and Operations teams
Location:London
Contract Type:Permanent
Work Pattern:Full Time and Hybrid - 3 days a week in the office minimum.
About the job
- To be accountable and responsible for ensuring that the provision of ‘one version of the truth’ robust (structured and unstructured) claims data is delivered in readily accessible format (for self-serve or templated regular reporting) to extract valuable insights and enable better business decisions to be made and shared with the wider business; and to ensure best practice around data analytics and provision of insights is embedded across the claims function for the benefit of the wider business and our clients.
- To monitor and manage the performance and efficacy of Claims Operations, continually investigating ways to improve and opportunities to leverage the segmented model.
- To support Claims Leadership Team, proactively participating as required, to deliver the strategic objectives for the function, particularly regarding modernization and the creation and implementation of the Operations strategy.
- To support Claims Managers, through delivery of data and MI accessibility, in their oversight of their portfolio of claims, ensuring that the best outcomes are achieved consistently for our clients and business, aligning to MS Amlin Values.
What you'll spend your time doing
- To be focal point for claims team and wider business stakeholders, particularly actuaries, to ensure all known and ad hoc claims data requirements are delivered in a robust, standardized format in a timely manner.
- To be responsible for timely production of claims report templates and commissioned ad hoc claims analysis & reports, in order to enable claims insights to be shared across the business at all levels, currently including but not limited to: Claim Portfolio Report(s), Claim Deep Dive Report, Open Large Loss Report, CAT & other regulatory reports and Large Movement Report.
- To manage team personnel to ensure consistent delivery of superior level of claims service by all service partners, including TPAs, Coverholders with claims authority & Genpact.
- To oversee and manage Claims Watchlist with the consequent provision of analysis and insights.
- To work with the Chief Claims Officer, Head of Claims Optimisation (and others where delegated) to create and implement Claims MI strategic deliverables.
- To deliver appropriate self-serve reporting data and analytic tools and support the department in optimal use of these.
- Be responsible for the organisation, systems and processes that make up Claims Operations, and ensuring that performance is optimised to enable faster, better decisions to be made by the Claims teams.
- Continually investigate better ways of working and work with the Head of Claims Optimisation, and wider London and Genpact teams to implement these.
- Be a point person for raising of issues and new processes and develop and implement an opportunity assessment process to identify and understand these; implementing and stabilising appropriate processes to address issues, and ensure these are documented and controlled.
- Continually identify candidate processes for segmenting processes to Genpact operations.
- Be a liaison point (BSM) for the Genpact operations team and monitor and manage the performance and efficacy of the Genpact Claims Operations Team.
- To work with Head of Claims and Head of Optimisation (and others where delegated) to define, coordinate and execute the Claims Strategy in order to transform current claims proposition towards our vision for a future claims service proposition. This includes market claims modernization initiatives i.e. Lloyd’s: RIO and Blueprint 2.
- To seek ways to continuously improve and future-proof existing reporting tools and output to ensure they are fit for purpose.
- To develop and implement relevant training to upskill claims team in use of claims data analytics and reporting to provide insights and use of various reports.
- Support the claims response in the JSOX/FCA/PRA/Lloyd’s and internal regulatory and control environment. If you are an Owner or Operator of a control to ensure timely completion of all necessary actions within the quarterly reporting cycle.
- To coordinate with Claims Performance Management team to ensure timely delivery of KPI data and any other assistance required e.g. audits.
- Attend Large Loss Meeting to ensure data requirements met and provide evaluation and challenge with insights delivered.
- Work with Head of Claims Optimisation to ensure regular review of reporting, process and procedures so they are up to date, future-proofed and fit for purpose.
- Act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation.
- Ensure the performance of team members remains at an excellent standard (including ‘green’ KPIs), is regulatory compliant and that: SMART objectives and personal development plans are set appropriately with relevant training facilitated. Feedback is given regularly, not just at reviews. Underperformance is actively managed contemporaneously and high performance celebrated.
What you'll need
- Experience & Skills Required: Proven (7+ years’) MI data analysis and applicable MI systems experience. Proven people management experience – demonstrating engaged, high-performing team members. Knowledge of claims operations, technical claims lifecycles and reserving practices. CII or similar professional qualification (desirable). Firm understanding of key principles and practices of London Market. London Market Claims System & Microsoft Office Knowledge e.g. ECF, Excel. Account/portfolio management experience. Willingness to travel and attend client events.
We are stronger together because of our common interests and rich differences. You may be the strength we didn’t know we needed. Believe in yourself, and click apply today!
What Can You Expect From Us?
- Performance Related Discretionary Bonus
- Holiday:28 days core annual leave, and you can buy up to 5 days.
- Pension:A minimum 2% employee contribution plus 7% MS Amlin contribution (9%) up to a maximum of 5% employee contribution plus 13% MS Amlin contribution (18%).
- Private Medical:cover for yourself. Family members/dependants can be added.
- Flex Fund:£1,000 (pro-rated based on start date) to spend on flexible benefits.
- Life Assurance:10 x annualised base salary.
- Enhanced Parental Leave (maternity and paternity):6 months full pay, entitled from day 1.
- Continuous Learning Approach:Including study support with professional qualifications.
- Annual health screening
- Give as you earn
- Cycle to work
- Season ticket loan
About MS Amlin
MS Amlin is a group of leading global (re)insurance companies, and we are part of the global top-10 non-life insurance group MS&AD. We operate through four legal entities operating in the Lloyd’s, Continental European, US and Bermudian global (re)insurance markets.
This role is in our Lloyd’s business.
Our Lloyd’s business writes a diverse (re)insurance portfolio and specialises in providing insurance coverage to commercial businesses and offering reinsurance protection to other insurance companies around the world. We operate from our offices in the heart of London’s (re)insurance district and from our market hubs in Asia and the Middle East. We work in partnership with our brokers and clients to provide proactive risk solutions and support across a broad range of trades and industries. We operate through our Lloyd’s Syndicate 2001, and we can trace our roots in the insurance market, back over 100 years.
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