Claims Data Analyst

Time Type: Full time
Worker Type: Employee

The purpose of this role is to provide expertise in reporting and analysis to enhance decision‑making, support strategic initiatives, and contribute to achieving business goals. This role involves producing analytics, mapping key reporting processes, managing stakeholders, identifying trends, and maintaining reporting requirements to support business needs and objectives. Additionally, the role includes championing MI Data Warehouse and Reporting tools, collaborating with end users to identify reporting requirements, and providing data insights to drive operational efficiency and meet business objectives.

Leeds/hybrid

To support the Claims Business Analysis Manager to effectively deliver accurate and timely Claims Management Information and Analysis to key stakeholders and to review claims performance, monitor procedures and to ensure legal compliance and reduce risk.

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• Work with the business to develop and produce accurate, relevant, concise and timely reports to aid decision making
  
• Support the claims reporting function by analysing Claims information and providing reports that enable supporting and challenging of internal and external claims handling performance and financial controls
  
• Represent claims on project teams to ensure that Claims MI implications are considered
  
• Participate in internal meetings, as required, to provide information to help shape and develop strategy, knowledge and best practice
  
• Act as a focal point within claims for data management and information to provide advice and data expertise
  
• Develop statistical controls so that risks are reduced
  
• Analyse claims data so that changes and trends can be pre‑empted and communicated to the wider business
  
• Ensure project risks and issues are effectively identified and monitored with solutions implemented and recommendations developed
  
• Effectively manage overall relationships with all key stakeholders (suppliers, vendors, and internal stakeholders) ensuring the right people are engaged at the right times to achieve change initiatives on time and on budget
  
• Regularly communicate with customers/users at all levels to ensure that requirements and service meets customer satisfaction
  

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• SQL knowledge
  
• Power BI Report Development Skills
  
• ThoughtSpot experience (preferable)
  
• Advanced MS Excel and Access knowledge
  
• Ability to analyse data across multiple source systems
  
• Quality driven
  
• Ability to analyse, define and specify customer requirements
  
• Methodical, logical, and rational approach to problem solving
  
• Data analysis experience
  
• Working knowledge of insurance/reinsurance (preferable)
  
• Can develop good relationships with clients and colleagues
  

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to‑earth, passionate, and kind.

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part‑time, job share and compressed hours.

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.

Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net‑zero goal to achieve year‑on‑year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.

Cycle‑to‑Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.

Some of the awards QBE are proud to have won, been a finalist for, and shortlisted for include;

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5‑Star Cyber Awards 2024: QBE rated as a 5‑Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5‑Star Employer

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page.

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net‑zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions.

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

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• Business Intelligence Applications
  
• Business Management
  
• Communication
  
• Critical Thinking
  
• Customer Service
  
• Detail‑Oriented
  
• Financial Products
  
• Intentional collaboration
  
• Managing performance
  
• QlikView
  
• Regulatory Compliance
  
• Reporting and Analysis
  
• Risk Management
  
• Sound Judgment
  
• Stakeholder Management
  

To submit your application, click “Apply” and follow the step by step process.

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.