Chief Product and Technology Officer

Salary circa £180,000 base per annum plus on target 20% annual award

About the role

We have a unique and exciting opportunity for aChief Product and Technology Officerto join us here at Which?. The successful individual will form part of our Leadership Team reporting directly to our CEO, having significant involvement with setting and achieving organisational goals.

The CPTO will be at the forefront of transforming our product offering and technological capabilities. With the groundwork laid through recent re-platforming efforts, you will spearhead initiatives that leverage digital innovation and data integration to drive significant revenue growth and impact for consumers.

Key responsibilities include:

• Strategic Leadership:Drive the product and technology vision in alignment with our 2030 strategic objectives.
• Team Management:Lead, inspire and empower a diverse team of 110 professionals across Product Engineering, Product Management, Product Design and UX Research, Corporate Systems, and Information Security.
• Innovation & Growth:Develop and implement cutting-edge consumer propositions that generate substantial revenue and enhance customer experience.
• Enabling data as a strategic asset:Building and leveraging our data ecosystem in service of revenue and impact goals.
• Collaboration:Partner with Leaders across the organisation, working closely with cross-functional teams to ensure appropriate prioritisation, alignment and drive initiatives that support organisational OKRs.

About you:

• Proven experience in delivering significant revenue growth through innovative consumer propositions. Please reference your commercial impact in your application.
• Strong leadership skills with a track record of leading large, cross-functional teams (Ideally 80+).
• Demonstrable ability and understanding of the value of connecting and leveraging customer data.
• Extensive experience in B2C and B2B2C product development with strong insight into emerging technology trends and data-driven/data engineering strategy. Your background may demonstrate a depth of product squad experience with a solid understanding of technology and software engineering.
• Excellent communication and interpersonal skills to effectively engage and influence stakeholders at all levels.
• A strategic thinker with the ability to think long-term and align product/technology strategies that support organisational goals.

Benefits

We also have these benefits for you to consider:

• 28 days holiday a year + Bank Holidays + Option to buy additional days
• Award winning pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service)
• Leadership Team Annual Award scheme
• 35 hour working week and hybrid working arrangements. Typically 3 days will be spent in the office
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money and legal helplines
• Work from (almost) anywhere for 4 weeks of the year policy
• Discount site Sodexo which offers large % off every day shopping and holidays

The interview process for this role involves:

• Pre-Interview call with Resourcing Partner
• 90-minute virtual Interview
• 2 x F2F interview (at our London Office). Part of an interview will involve playback of a pre-interview task/presentation we'd ask candidates to complete ahead of Interview
• 45-60-minute reverse interview with colleagues from the wider Product & Technology team

About Which?

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on ourwebsite.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 16th.

We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post), email.

We promote a great work-life balance (the majority of our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.