Business Intelligence Lead - ESO

About the role

Great Britain's electricity system is undergoing an ambitious, exciting and vital transformation. Together with industry, we are creating a cleaner, greener system, one that protects the planet and serves generations to come.

As a Business Intelligence Lead you will be driven by a passion for transforming data into actionable insights, with proven experience in data analytics and information management. In this role, you will ensure data integrity and deliver accurate, timely analysis to support strategic decision making. Your keen ability to quickly grasp processes and proactively anticipate data and reporting needs, will be critical to your success. By providing high-quality insights, you will play a pivotal role in shaping strategy and driving business performance.

You’ll need to be resilient and able to handle the pressures that come within an industry driving forward to enable net zero by 2050. You’ll be based in Warwick and can enjoy our hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

About us

At National Grid Electricity System Operator (ESO), we’re aiming to operate a zero-carbon electricity system for Great Britain by 2025. This means using wind, solar and hydropower - without relying on any carbon-based generators to balance the grid. 

Becoming the National Energy System Operator
In 2024, the ESO will transition to becoming the National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator will be the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system. 

The ESO, including all of its existing roles, will be at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them. 

The organisation will be set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As the ESO are today, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all. 

The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.

About you

What we do isn’t just important – it’s essential. That’s why we look to recruit experts in their field. In this case, we’re looking for someone who has:
• Advanced proficiency in Power BI for creating dynamic dashboards and delivering data-driven insights.
• Advanced knowledge of Excel data analysis, manipulation and complex reporting.
• Demonstrable experience working with CRM systems (preferably Salesforce) to extract, analyse and report on business data.
• Proven ability to conduct business analysis, identifying key trends, patterns and opportunities from data.
• Experience in process improvement, with a focus on optimising data management, reporting processes and workflow efficiency and effectiveness.
• Familiar with agile principles and practices, able to work flexibly and iteratively in a fast-paced environment to meet evolving business needs.
• Strong verbal and written communication skills, with the ability to translate complex data into clear insights and actionable recommendations, for both technical and non-technical stakeholders.
• Strong interpersonal skills, fostering positive working relationships and collaborating effectively across departments.
• Strong problem-solving skills with the ability to quickly diagnose issues, anticipate reporting needs and deliver creative data solutions.

What you'll get

A competitive salary between £52000-£67000 – dependent on experience and capability.
As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. 

You will also have access to a comprehensive benefits package tailored to support your well-being and professional success. From a competitive salary to flexible work arrangements, we promote your work-life balance. Enjoy fit for purpose wellbeing and lifestyle offerings, ongoing skill development aligned to our Purpose and Values, and be part of a supportive community that values your individuality and where you can belong.

Key Accountabilities

• Ensure the accuracy and integrity of data across ESO's business systems, regularly auditing and maintaining data to support reliable reporting and decision making.
• Utilise Power Bi to develop dynamic dashboards and reports that provide actionable insights, enabling stakeholders to make informed tactical and strategical decisions.
• Leverage systems to extract, analyse and interpret key business data, ensuring timely and relevant reporting across Customer Connections.
• Identify opportunities to streamline data collection and reporting processes, improving efficiency and accuracy in delivering business intelligence.
• Collaborate with cross-functional teams to transform raw data into valuable insights that drive strategy and performance improvement.
• Lead efforts to train and support teams in data management and performance best practice, ensuring consistency and confidence in data usage and reporting across the Connections department. 
• Build effective and collaborative working relationships with key internal and external stakeholders, responding flexibly and swiftly to any data queries and/or requests.
• Managing your work in an organised and efficient way, reporting regularly against key milestones and deliverables to ensure that your work is delivered on time and to a high standard.

What you'll need

• Strong analytical skills, with a proficiency in analysing large, complex data sets using Excel, Power BI, or similar tools.
• Demonstrated ability of managing information and presenting recommendations/ conclusions to a variety of stakeholders
• Experience of working in multi-disciplinary teams and ability to influence outcomes in alignment with business goals.

More information

This role closes on 10th October 2024 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. Interviews will be held in the w.c. 21st October 2024.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. 
We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

On 1 October 2024, we're becoming the National Energy System Operator (NESO).
NESO’s new careers site goes live on Monday 7 October. In the meantime, you’ll still see National Grid branding. The job application process remains the same.

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