Job Overview
The Project Manager will play a pivotal role in leading and delivering the BI Data Platform Project and other key initiatives within the Business Intelligence (BI) Department. This role combines strategic project management with operational business oversight to ensure successful implementation of transformation programmes and efficient departmental operations.
The Project Manager will support the Programme Delivery Manager and the appointed Consultancy Firm in ensuring this programme is delivered on time, within budget, and to the highest standards of governance, while continuing to oversee other departmental projects.
Main duties of the job
- Lead the BI Data Platform Project from initiation to delivery, ensuring timelines, budgets, and quality standards are met.
- Develop and maintain robust project plans, risk logs, and governance documentation using recognised methodologies (e.g., PRINCE2, Agile).
- Engage technical teams, vendors, and stakeholders to ensure successful migration, integration, and optimisation of the BI data platform.
- Oversee business support functions for the BI Department, ensuring operational efficiency and compliance.
- Provide line management for the Project Support Officer, including supervision and development.
- Produce accurate reports and presentations for Committees, Boards, and governance forums.
- Analyse complex data and project metrics to inform decision-making and monitor progress.
- Support change management and communication plans to ensure smooth adoption of the new BI platform.
Working for our organisation
Central and North West London NHS Foundation Trust has almost 9,000 staff providing integrated healthcare to a third of London’s population, Milton Keynes and areas beyond.
The Central BI and Performance Department is a well established function within the organisation and prides itself on supporting our clinical and operational staff to provide high quality care by providing high quality and timely data. The department is a forward thinking, innovative and inclusive and staff development and well being is the core of our leadership and management ethos.
Detailed Job Description And Main Responsibilities
Project Management
- Lead the BI Data Platform Project, supporting the Programme Delivery Manager and Consultancy Firm, from initiation to delivery, ensuring successful migration to a Snowflake-based cloud platform, including the transition from ETL to ELT pipelines, automation, and integration with BI tools (e.g., Tableau, Power BI).
- Oversee all departmental projects, supporting the SMT to ensure alignment with strategic objectives, governance standards, and resource availability.
- Ensure robust governance arrangements, including adherence to reporting structures, escalation routes, and decision-making processes.
- Maintain comprehensive project documentation, including initiation documents, business cases, risk and issue logs, highlight reports, and communication plans.
- Monitor progress against plans, identifying risks, issues, and slippage, and implement mitigation strategies or corrective actions as required.
- Prepare and present reports, papers, and presentations for Committees, Boards, and governance forums.
- Facilitate project and workstream meetings, providing updates, managing discussions, and escalating issues where necessary.
- Support change management and adoption activities to ensure smooth transition to the new platform.
Business Management
- Oversee and manage a comprehensive business support service for the Central BI Department, ensuring work is prioritised in line with service needs.
- Implement and maintain effective record management systems to ensure confidentiality, accessibility, and compliance with IG standards.
- Coordinate with the Project Support Officer to improve and facilitate administrative processes, including meeting support (e.g., minute‑taking, follow‑up actions) and departmental organisation.
- Develop and maintain clear procedures to enhance operational and administrative efficiency across the Information, Performance, and BI function.
- Produce regular reports for the SMT on departmental KPIs, HR metrics (e.g., training, sickness, turnover), and compliance against project deliverables.
- Support procurement and financial processes, including invoice management, budget oversight, and adherence to Trust financial policies.
Line Management
- Provide line management for the Project Support Officer, including supervision, performance appraisal, and personal development planning.
- Allocate and monitor workload, ensuring priorities are met and high standards of work are maintained.
- Foster a positive and supportive team culture, promoting collaboration, continuous improvement, and professional growth.
- Ensure compliance with Trust HR policies and procedures in all aspects of staff management.
Business Analysis & Reporting
- Provide timely analysis and reports on project performance, departmental KPIs, and stakeholder satisfaction.
- Interpret and present complex data to identify risks, inform decisions, and support continuous improvement.
- Contribute to the development and publication of BI reports, newsletters, and other communication outputs.
Communications & Relationship Management
- Communicate effectively with stakeholders, providing high-quality customer support and signposting queries appropriately.
- Support change control processes and provide summary reports to key stakeholders.
- Collaborate with senior managers to deliver webinars and training sessions to promote data‑driven decision‑making.
Professional & Governance Responsibilities
- Operate within Trust guidelines on accountability, confidentiality, and financial governance.
- Act as a role model for professional conduct, promoting effective team working and a culture of communication.
- Participate in supervision, appraisal, and personal development planning.
- Maintain safe working environments and report untoward incidents in line with Trust procedures.
Person specification
Education/ Qualifications
Essential criteria
- Good standard of education (Degree level or equivalent appropriate experience)
- Formal project management qualification or experience to equivalent level (e.g., PRINCE2)
Desirable criteria
- Business Analysis or Change Management certification
Skills & Abilities
Essential criteria
- Excellent oral and written communication skills
- Strong analytical skills
- Ability to exercise judgement when presented with complex problems ensuring that the implications of any decisions are thoroughly considered
- Ability to persuade stakeholders to provide information to deadline.
- Ability to prioritise and communicate issues to colleagues
- Ability to motivate others and negotiate deadlines
- Ability to build excellent working relationships and gain respect and confidence of others
- Able to work effectively as part of a team
- Ability to accurately interpret and present data in appropriate formats
- Excellent planning and organisational skills, with the ability to prioritise work and manage multiple tasks
- Excellent IT skills
- Ability to analyse situations and to provide a resolution
- Demonstrable leadership experience with evidence of affecting change, process redesign and establishing monitoring/evaluation mechanisms within an NHS setting
Desirable criteria
- Knowledge of NHS governance and reporting frameworks
- Understanding of business process improvement and change management
Experience
Essential criteria
- Experience of project management and strategic service development in a complex organisation.
- Experience of managing projects in complex organisational environments
- Experience of Microsoft Office software
- Track record of meeting deadlines and delivering objectives in a timely manner
- Knowledge of project management tools and techniques and how to use them effectively
- Ability to motivate others and negotiate deadlines
Desirable criteria
- Experience in Business Intelligence, data governance, or information management
- Experience supporting and delivering digital projects within a healthcare setting
- Experience within the NHS or a similar large, complex organisation
