Department:
Cox Automotive Europe is leading the digital transformation of the automotive industry empowering dealers OEMs and buyers with cuttingedge tools that redefine how vehicles are managed traded and optimised. Our panEuropean programme includes a groundbreaking Decision Engine an AIdriven platform that turns complex data into actionable insights enabling smarter decisions across inventory pricing and supply chains. Join us to shape the future of automotive intelligence.
Scope of Role:
As Business Analyst for Back Office Systems youll be the linchpin between business stakeholders and technical teams optimising Salesforcedriven processes for finance marketing invoicing and customer onboarding. Youll translate complex operational challenges into actionable requirements ensuring systems like Salesforce ERP and payment gateways work harmoniously to support our growing marketplace.
Within the organisation youll work with multiple stakeholders across the wider international business as well as Sales Operations Customer Support Marketing Finance Legal and Senior Business Leaders.
Key Responsibilities:
1. Process Analysis & Optimisation
Map currentstate workflows (e.g. invoicing payment reconciliation compliance checks) and identify inefficiencies.
Design futurestate processes leveraging Salesforce automation thirdparty integrations (e.g. Stripe SAP) and AIdriven tools.
Create user stories process diagrams and acceptance criteria for development teams.
2. Salesforce Configuration & Requirements
Act as the SME for Salesforce backoffice modules (e.g. Financial Services Cloud CPQ Service Cloud).
Collaborate with developers to configure workflows validation rules and reports that align with business needs.
Ensure GDPR/PSD2 compliance in data handling and reporting.
3. Stakeholder Collaboration
Partner with Finance Legal and Operations teams to gather requirements (e.g. automated tax calculations audit trails).
Facilitate workshops to prioritise backoffice improvements (e.g. reducing manual data entry by 70.
Train endusers on new Salesforce features and processes.
4. DataDriven Decision Support
Analyse backoffice metrics (e.g. invoice cycle time payment error rates) to recommend system optimisations.
Build dashboards in Salesforce or Power BI to track KPIs and drive accountability.
5. CrossSystem Integration
Document requirements for integrations between Salesforce ERP (e.g. SAP) and payment platforms (e.g. Stripe).
Validate data flows and troubleshoot issues during UAT.
Skills Knowledge and Experience:
Essential
5 years as a Business Analyst or Systems Analyst with 3 years focused on Salesforce in backoffice functions (finance compliance operations).
Expertise in process mapping tools (Visio Lucidchart) and Agile methodologies (Scrum Kanban).
Proven ability to write clear user stories manage backlogs and prioritise requirements.
Technical fluency: Salesforce configuration basic SQL API concepts and data governance.
Strong understanding of EU regulations (GDPR PSD2 VAT).
Desired
Salesforce Admin certification (or working toward it).
Experience with ERP systems (SAP Oracle) or payment gateways (Stripe Adyen).
Knowledge of automation tools (UiPath Sapier) or AIdriven process optimisation.
Fluency in German French or Spanish is helpful.
STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment agencies and were not looking to add to our PSL.
We do not accept unsolicited agency CVs sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CVs.
