Operations Associate

Why Faculty?

We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here.

We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.

Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.

AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.

About the role

As an Operations Associate, you will join our central Applied AI function to help scale our business units through technical systems and process-oriented thinking. You’ll move beyond administrative support to become a strategic partner, optimising performance across resourcing, financial tracking, and project health.

This role offers a unique vantage point to see across the entire company, providing the autonomy to shape evolving processes and embed AI into our internal operations. It’s an entrepreneurial opportunity to drive operational excellence in a high-growth, innovative environment.

What you'll be doing:

• Optimising business unit performance by aiding in financial management, project coordination, and the monitoring of project margins to identify and escalate risks.

• Managing workforce planning data within forecasting tools to ensure accurate resourcing and identifying underutilised talent for strategic initiatives.

• Driving the maturity of internal IT systems by exploring automation and the integration of AI into core business processes.

• Collaborating with leadership to provide operational insights through data summaries while assisting in the dissemination of company-wide communications.

• Supporting project health by tracking delivery and ensuring teams adhere to governance, best-practice and compliance processes.

• Building deep expertise in a functional specialism to drive consistency and excellence across the entire company.

• Facilitating internal culture and growth initiatives, dedicating time to projects like onboarding development or scaling team dynamics.

Who we're looking for:

• You bring a systems-oriented mindset and enjoy thinking through technical processes to help a growing organisation scale effectively.

• You possess strong self-prioritisation and organisational skills, with the ability to manage multiple tasks and maintain high data accuracy in a fast-paced setting.

• You are a natural relationship-builder who communicates clearly and enjoys collaborating with diverse stakeholders across different business units.

• You exhibit a genuine curiosity about AI and technology, with a desire to learn how these tools can be applied to solve operational challenges.

• You have good numerical skills and are comfortable with grasping financial concepts, allowing you to assist with budget tracking and data-led reasoning.

• You thrive in fast-paced environments and feel energised by the opportunity to use creative problem-solving to shape new ways of working.

Our Interview Process

1. Talent Team Screen (30 minutes)

2. Introduction Interview (60 minutes)

3. Case Study Interview (90 minutes)

Our Recruitment Ethos

We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.

Some of our standout benefits:

• Unlimited Annual Leave Policy

• Private healthcare and dental

• Enhanced parental leave

• Family-Friendly Flexibility & Flexible working

• Sanctus Coaching

• Hybrid Working

If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.