Lead Data Analyst

Salary: Starting from £45,056 per annum

Shift: Full time, 36 hours per week (Monday to Friday 9am to 5pm)

Location: Hybrid | Radar Road, Leicester (Minimum 2 days per week)

As a Lead Data Analyst, you will play a pivotal role in the day to day functions of the Online data team, acting as a mentor and supporting your colleagues to enhance the functionality of our data solution, including creating visualisations, reporting, actionable insights and sourcing new data streams.

Working closely with the contact centre management team, you will help design, develop, and maintain sophisticated dashboards and reports that provide insightful analysis of our commercial operations and support decision‑making across the business.

This role is fundamental to how we see and utilise data with the single aim of enhancing the customer experience.

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• Make it happen: Act as the first point of escalation, helping your team solutionise problems and take on the day together.
  
• Learn to evolve: Critically review current and future solutions to suggest improvements and optimise processes—standing still isn't an option here.
  
• Invite collaboration: Partner with stakeholders to interpret business needs and translate them into tangible analytical solutions.
  
• Push the boundaries: Conduct ETL processes with precision, ensuring data from various sources is accurately analysed and reported.
  
• Keep it real: Perform data cleansing, validation, and quality checks to ensure our reports are truthful and reliable.
  
• Think customer: Develop and refine dashboards using PowerBI to showcase KPIs and trends, always keeping the end‑user in mind.
  
• Stay curious: Stay abreast of the latest technical advancements and industry best practices to reinvent our reporting and analytics.
  

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• Technical Proficiency: Strong skills in SQL, Python, or similar languages for comprehensive data manipulation and analysis.
  
• Visualisation Expertise: Experience developing interactive dashboards and reports, particularly with PowerBI.
  
• Data Knowledge: A solid understanding of data warehousing concepts and data modelling techniques. Familiarity with Databricks and Azure DevOps is also highly desirable.
  
• Clarity: The ability to explain complex data to non‑technical audiences, focusing on key findings and the "so what?" succinctly and authoritatively.
  
• Mindset: An analytical problem‑solver with meticulous attention to detail who can manage a variety of tasks in a fast‑paced environment.
  
• Education and Experience: While a Bachelor's degree in Computer Science or Data Analysis is preferred, we value the incredible journey and practical skills you have gained in a corporate setting.
  

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

Our recruitment process is a simple three‑step journey: first, a telephone interview to learn about your experience and suitability and finally, a face‑to‑face interview & data assessment, focused on competency‑based questions to discuss your skills and how you handle real‑world challenges.

Next is proud to be a Disability Confident Employer (Level 2). We’re committed to building an inclusive, inspiring workplace where everyone feels respected, valued, and a true sense of belonging. Our aim is to support every individual to reach their full potential, whoever they are. If you have any questions about our commitment to diversity and inclusion, please feel free to contact our friendly recruitment team on .