Entra ID Support Engineer, Entra SME, AAD, Identity

CV-Library

London

11 months ago

Applications closed

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Entra ID Subject Matter Expert (Support Engineer - SME Level)

Location: Remote
Employment Type: Full-Time
Experience Level: Senior / SME (5+ Years)

18 Months contract

Up to £70k + benefits

100% remote

Are you a Microsoft Identity and Access Management expert passionate about solving complex technical challenges for global enterprises?

We are looking for a Support Engineer - Entra ID SME to join our high-performing technical support team. You'll be at the frontline of innovation, providing world-class support and guidance to Microsoft customers using Microsoft Entra ID and associated identity solutions.

🔧 What You'll Do:

Act as a trusted advisor, owning and resolving complex Entra ID-related technical issues.

Collaborate with engineering and escalation teams to deliver top-tier support.

Troubleshoot and resolve identity and access issues across hybrid and cloud environments.

Drive knowledge-sharing, process improvement, and technical mentorship within the team.

Work with tools like Fiddler, Wireshark, PowerShell, Graph API, and more.

🧠 What You'll Bring:

5+ years in technical support or enterprise identity solutions roles.

Deep expertise in Microsoft Entra ID (Azure AD), Hybrid Identity, SSO, MFA, and ADFS.

Strong knowledge of:

Azure fundamentals, RBAC, subscriptions

B2B/B2C collaboration and federation models

Active Directory, DNS, DHCP, and Group Policies

Experience with AAD Connect, PowerShell, and modern auth protocols (OAuth, SAML, OpenID Connect).

✅ Preferred Extras:

Experience with PIM, SaaS provisioning, or identity protection tools.

Familiarity with libraries like MSAL/ADAL, and tools like OWIN/Katana.

Diagnostic troubleshooting using HTTP/network trace tools.

Essential Technical Skills - A good understanding of two or more of the following technologies:

Azure Fundamentals (Cloud Concepts, Networking, Compute)
Azure Resource Management (Subscriptions, RBAC, Admin Roles)
Microsoft Entra ID Administration (User, Group, Domain Management, Applications)
Entra Collaboration Solutions (B2B, B2C)
Identity Models: Managed (PHS/PTA) vs Federated
Hybrid Identity Solutions
Windows Active Directory Services (ADDS, FSMO, GPOs, Replication)
Windows Networking (TCP/IP, DNS, DHCP)
Microsoft 365 Identity and Access Management

Preferred Technical Experience: Competencies and experience with some of the below technologies:
AAD Connect, DirSync, MIM/FIM
Active Directory Federation Services (ADFS) or third-party federation
Privileged Identity Management (PIM)
SaaS Application Provisioning
Microsoft Entra ID authentication libraries such as Azure Active Directory Authentication Library (ADAL), Microsoft Authentication Library (MSAL).
Server-side OAuth protocol libraries such OWIN, OpenID Connect or Katana.
PowerShell scripting
Diagnostic tools (Netmon, Wireshark, Fiddler)
Troubleshooting skills in Http and basic Networking traces analysis.

Additional Technologies (Nice to Have)
Windows Server and Client OS
Exchange Server, SQL Server
Graph API
Modern Authentication Protocols (SAML, OAuth)
Seamless SSO, ADAL/MSAL libraries
________________________________________
Language Requirements
Fluent in English (reading, writing, speaking)
________________________________________
Experience
5+ years in customer-facing technical support roles
Proven experience with Microsoft Entra ID, ADFS, SSO, Identity Protection, Azure MFA
Experience supporting large-scale enterprise environments (1000+ users)
Familiarity with system administration, PKI, DNS, virtualization, and networking
Strong problem-solving, communication, and collaboration skills

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas

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