Job Profile
The Sales & Services Enablement team takes a holistic, end-to-end view of the Client journey, leading and executing all initiatives that improve the way we work and interact with our clients. This team's fundamental goal is the success of client-facing teams and making sure they have the best possible tools for the job - 'tools' referring to technical solutions, processes, knowledge, training and reliable data.
The Data Analyst is responsible for a continual and proactive approach of ensuring that the structure of our client data depicts our processes and business rules, throughout their journey, from lead generation to flight completion / issue resolution. The Data Analyst role will provide analytical support in a variety of ways to the business, including visualisation, creation, and in-depth analysis of client facing data.
Your Responsibilities
Build and maintain reports and dashboards and provide the Sales & Service Enablement team and all client facing departments with actionable insights enabling them to make better decisions Ensure consistent delivery of all required commercial and service reporting, providing detailed root cause analysis to enable continuous improvement Continually monitor, "clean" data and support teams to ensure their data is accurate Define and create data related KPIs for different stakeholder groups Participate in data architecture discussions, with a mind on data usability, and suggest alternative data collection points to increase the value of the overall client data set Understand and manage the alignment and collection of client-facing data Identify, recommend and implement data improvements within the department Contribute to training material creation and maintenance of 3rd party applications
Required Skills, Qualifications, and Experience
Minimum 1-2 years’ experience creating reports and dashboards Advanced skills with Microsoft Excel Understanding of key performance metrics Analytical mindset Extreme attention to detail Strong interpersonal and communications skills Good presentation skills High degree of personal / professional flexibility Power BI and/or Tableau experience/knowledge Experience with AI tools/Salesforce Einstein
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