Business Intelligence & Performance Manager

Royal Tunbridge Wells
11 months ago
Applications closed

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To ensure that there are clear rules on the collection, filing, indexing and retention of customer data.

  • To ensure that the Business Intelligence and Performance function produces reliable and timely data to allow the organisation to understand its performance.

  • To monitor alignment of corporate and operational strategic objectives, and annual business planning actions and to co-ordinate the monitoring of delivery against plans.

  • To ensure that reports are produced for staff and board level meetings in the appropriate format and by the due date.

  • To co-ordinate timely and effective performance reporting for the organisation, and effectively analyse, report, review and account for performance.

  • To lead on the collection and analysis of customer survey responses, developing surveys to meet the changing needs of the business.

  • To understand, assess and develop the data landscape in databases and infrastructure applications.

  • To use and develop data collection processes, including reviewing and validating data across databases and infrastructure applications.

  • To gather end user requirements and develop dashboards and create reports, supporting users to maximise benefits and insights to inform decisions and service delivery.

  • Communicate insights to senior management and across the organisation

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