Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Candidate will be a part of the Know Your Client (KYC) Client Outreach Support teams within the Global Corporate and Investment Bank (GCIB) and Global Markets lines of business.
The Function
The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates to Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.
The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country-specific documentation requirements in a timely manner.
In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes and identify opportunities that enhance the client experience.
The Role
The KYC Client Outreach Quantitative Solutions team proactively identifies opportunities that drive meaningful impact and enhance existing processes and related data needs. The team values intellectual curiosity and those who enjoy sharing their expertise to drive collaborative efforts to advance tools, technology, and ways of working to better serve our business partners.
Role Responsibilities
The candidate is expected to work closely with business partners to identify opportunities, gather requirements and successfully deliver solutions that result in cost savings, risk mitigation, regulatory compliance, business enablement, and client engagement.
Collaborate with business partners to identify, design, develop, test, and maintain automation of business processes.
Develop and maintain Dash web application with user-friendly interface for workflow processing, data visualization, exploration, and efficient reporting.
Design and implement relational databases in Impala to effectively store and manage data.
Develop optimal schemas for Impala tables based on query patterns and data characteristics.
Integrate Dash applications with Impala to efficiently query and process large data sets.
Implement and manage Oozie job schedulers for maintaining ETL processes to efficiently load, transform, and distribute daily data.
Employ agile development practices to develop effective business solutions based on the business needs.
Required Skills
Education & Experience:
Master’s or higher degree in Computer Science, Mathematics, Applied Mathematics, Statistics/Data Science, or related Quantitative experience.
Significant working experience in process automation, data analysis, and/or ETL development with a focus on banking and financial services.
Domain Knowledge & Problem-Solving Skills:
Demonstrable experience in the banking industry, with a solid understanding of banking processes, financial regulations, and risk management principles.
Excellent problem-solving skills with a knack for identifying automation opportunities and designing efficient solutions.
Strong analytical and critical thinking skills to assess process efficiency and effectiveness.
Technical Expertise:
Advanced proficiency in Python with minimum demonstrable programming experience including data manipulation and analysis using libraries such as Pandas, NumPy, and SQLAlchemy.
Extensive experience with Dash framework for building web applications.
In-depth knowledge of Impala or other SQL-on-Hadoop query engines.
Understanding of web development concepts (HTML, CSS, JavaScript).
Proficiency in data visualization libraries (Plotly, Seaborn).
Solid understanding of database design principles and normalization.
Experience with ETL tools and processes and Apache Oozie or similar workflow management tools.
Understanding of Machine Learning and AI concepts is a plus.
Leadership & Interpersonal Skills:
Proven track record of managing and executing automation projects from initiation to completion, ensuring adherence to timelines and quality standards.
Strives to bring new thoughts and ideas to drive innovation and implement unique solutions.
Exceptional communication and interpersonal skills to effectively drive collaboration with stakeholders across all levels of the organization.
Commitment to challenging the status quo and promoting positive change through automation.
Ability to present complex technical concepts in a clear and concise manner to both technical and non-technical audiences.
Benefits of working at Bank of America:
Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.
Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, etc.
Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
Access to an Employee Assistance Program for confidential support and help for everyday matters.
Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.
Bank of America:
Good conduct and sound judgment is crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mindset are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
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