About us

Avencia consulting are partnered with a specialty lines insurer and member of the Talanx group, one of the world's largest insurance groups, to recruit an Underwriting Operations Analyst in their London office.

The role

The Underwriting Operations Analyst will provide Operational services as part of the "Long Tail" hub. This operational hub works very closely with the Single Risk PI, Financial Lines and Political & Credit Underwriters working within the London Office.
Providing Pre-Bind and Post-Bind support to our Underwriters
Work with the Operations team to help refine the support that we are providing to our Underwriting teams and transforming the way we provide this to ensure high levels of efficiency and service

Key accountabilities

Underwriting Administration

Manage the team mailbox and ensure all correspondence is dealt with in an efficient and timely manner
Transferral of underwriting information and correspondence into document
management system (Doxis) where appropriate
Data entry of all policy types and endorsements using our underwriting data entry system - Enora - on behalf of the team
Data entry in to any relevant team systems (RE7 etc)
Ensuring a timely, efficient and appropriate workflow process is followed to from start to finish
Data Quality

Monitor and review the Policy data input to eNora, ensure compliance with data
quality protocols, via the Approval Gate.
Responsible for individual error rate and ensuring that this is in line with company standards & expectations
Managing Relationships

Support the Operations team by delivering a high quality service to the business
Develop and maintain a strong, long-term relationship with our underwriters along with their brokers by providing them with an excellent service
Work closely with wider Operations team to ensure an aligned approach
Risk and Controls

Ensure all risks comply with regulatory and compliance checks, which in turn are all performed within the underwriting guideline adhering to all Local and Group guidelines
Implement and maintain process controls to ensure the quality of the output of your area within the function. Ensure documentation of the processes and output is accurate, up-to-date and accessible
Process Improvement

Make suggestions for process improvements within your role
Enhance and improve the effectiveness of the service and systems used in the
Operations team and if needed participate in special underwriting projects if required
Credit Control

Accounting Queries - Reconcile and investigate accounting queries from Technical
operations team including weekly DSIGN report and individual account queries
Reporting

MI Reporting - Understand reporting environment and assist with team KPI/
Regulatory reporting when required
Analysis of data and/or preparing reports for own & underwriters purpose

IT

Ensure full understanding of IT systems utilised within role
Attendance of UK Key User Group to understand any changes to systems and provide input regarding these

Skills & experience

Previous experience within an insurance role. Knowledge of PI, Financial Lines and/or Political & Credit Underwriters is required.
Knowledge of the London Market.
Intermediate MS Office skills - Outlook, Excel.
A-level or equivalent or higher.
Working towards CII qualifications or similar industry recognised qualifications is desirable but not essential