WELCOME TO LINAKER
For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work.
Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team.
ABOUT THE ROLE
The Transition Support Champion plays a pivotal leadership role in the Transition team, supporting the smooth and efficient delivery of contract mobilisations and renewals. This role retains the core responsibilities of the Transition Administrator but also assumes team management, escalation handling, and quality assurance duties. The Transition Support Champion is responsible for guiding and developing the Transition Administrators, resolving internal and external escalations, and acting as the primary point of contact for complex or high-priority issues. This individual will perform final sensor checks on completed work and ensure operational excellence and compliance with change control procedures and CAFM system standards.
WHAT YOU WILL BE RESPONSIBLE FOR
Leadership & Team Support
Lead, support, and develop the team of Transition Administrators, ensuring day-to-day tasks are completed efficiently and accurately.
Perform regular quality checks ("sensor checks") of completed work to ensure it meets internal standards and contractual requirements.
Provide coaching, guidance, and training to administrators to maintain consistency and drive continuous improvement.
Manage the team's workload, supporting prioritisation of tasks and inbox items.
Escalation Management
Liaise with senior stakeholders to communicate progress on high-impact or urgent issues.
Maintain a log of escalations to identify trends and areas for improvement.
Business Management Planning (BMP) monthly.
Operational Oversight
Ensure that PPM contracts are accurately set up in the CAFM system following handovers from the Transition Manager.
Monitor the transition inbox, ensuring that requests are prioritised, allocated, and actioned in a timely manner.
Drive adherence to agreed transition processes and change control standards.
Stakeholder Engagement:
Work closely with the Transition Manager’s, and wider business units (e.g., operations, finance, compliance) to ensure seamless contract transitions.
Support internal collaboration to proactively prevent issues and drive efficiency.
Maintain visibility of team performance and communicate updates regularly to stakeholders.
Process Improvement & Reporting:
Identify and implement improvements to transition workflows, inbox management, and CAFM data quality.
Create and maintain team performance metrics and reports to support visibility and drive accountability.
KEY SKILLS
Essential:
Proven experience in a transition, administration, or operations support role within a Facilities Management or service delivery environment.
Strong organisational and problem-solving skills, with a proactive, solution-focused mindset.
Demonstrated ability to lead a small team or act as a team lead/champion.
Confident managing internal and external stakeholder relationships at various levels.
Excellent written and verbal communication skills.
Technical:
Sound knowledge of CAFM systems with experience in setting up and maintaining PPM data.
Proficient in Microsoft Office (particularly Excel, Outlook, Word).
Comfortable learning new systems and adapting to change.
Desirable:
Previous involvement in process improvement or quality assurance initiatives.
Experience managing escalations or acting in a supervisory capacity.
THE PACKAGE
25 Days holiday plus bank holidays.
Competitive starting salary
Opportunity for progression.
Flexibility for hybrid working.
Health care, life insurance and medical insurance available after a qualifying period
