National AI Awards 2025Discover AI's trailblazers! Join us to celebrate innovation and nominate industry leaders.

Nominate & Attend

Technical Support Advisor

Slateford
1 month ago
Applications closed

Related Jobs

View all jobs

Entra ID Support Engineer, Entra SME, AAD, Identity

Senior Data Analyst

Senior Data Engineer (GCP)

Data Engineer

Data Analytics Manager -Technology Risk Assurance – London

Quantitative Advisory Services Graduate programme

TECHNICAL SUPPORT ADVISOR
BASED EDINBURGH £28-30,000 BASE SALARY PLUS EXCELLENT BENEFITS
FLEXIBLE/HYBRID WORKING SOLUTIONS ON OFFER AFTER TRAINING PERIOD

Headquartered on the outskirts of Edinburgh, Grw Talent’s client is a progressive technology company with a mission to make workplaces safer places to be, with the design, manufacture and field support of workplace wearables and a cloud-based data analytics HSE platform. Whether it's monitoring exposure to risks such as vibration, noise or dust or keeping workers safe from proximity to dangerous equipment their expanding eco-system is there to give employers unprecedented insight to their workers’ risks. With a client base of over 900, the business continues to grow rapidly. They now need to make the key hire of a Customer Technical Support Advisor.

Reporting to the Team Leader, the Technical Support Advisor will assume the day-to-day management of front-line support to customers, fielding customer phone calls, emails, and support cases. The Advisor will be responsible for support case allocation, triage, prioritisation, escalations and reporting. Unlike other customer support roles there is a physical hands-on element to this role. You will be expected to test, diagnose, record, and repair faults within returned products, as well as managing inventory and logistics associated with customer RMA collections and dispatching of warranty replacements globally. Key responsibilities include:

Day-to-day management, triage, and prioritisation of support requests.
Deciding on and executing the escalation of issues to the broader team and other stakeholders.
Act as company Ambassador effectively promoting Product and Services by ensuring a high level of support and customer satisfaction.
Guide the customer and promote the use of self-help resources available through an on-line ‘Customer Zone’ i.e., quick start guides, reference material, FAQs.
Supporting customers with hardware and (cloud based) analytics trouble shooting.
Recording issues within a support ticket system structure (Salesforce/ Service Cloud), to effectively triage and manage hardware, software, and analytics issues using pre-defined customer responses.
Managing RMAs including assessing, testing, repairing, replacing, and recording of issues and outcomes.
Supporting Logistics Co-ordinator with shipping of equipment globally.   
  
This role will suit candidates from a range of backgrounds. We would be especially keen to hear from candidates who have worked in 3rd party technical product or possibly external IT support businesses, used to triaging customer issues and problems over the phone or video link. The customer facing nature of the role means you have excellent interpersonal, communications and people management skills. Ability to build rapport with customers. Knowledge of electronics manufacturing processes as well as dexterity in assembly and repair of electronics hardware is a distinct advantage. The ability to follow processes and learn fast is paramount and full training will be offered.
  
This represents an excellent opportunity for a technical customer support analyst advisor or specialist to join a forward thinking and highly ambitious Scottish business. The commercial slant to the role ensures variety and a challenge, no two days are ever the same. Your base salary of £28-30,000 is supplemented by a company bonus scheme of up to 5% of base salary per annum, plus pension, funded private medical support and a generous holiday allowance.
  
Please note that only candidates able to live and work freely in the UK will be considered for this role.
  
To apply to this role please send your CV to our recruitment partner Bruce Hydes at Grw Talent

National AI Awards 2025

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Data Science Jobs UK 2025: 50 Companies Hiring Now

Bookmark this guide—refreshed every quarter—so you always know who’s really expanding their data‑science teams. Budgets for predictive analytics, GenAI pilots & real‑time decision engines keep climbing in 2025. The UK’s National AI Strategy, tax relief for R&D & a sharp rise in cloud adoption mean employers need applied scientists, ML engineers, experiment designers, causal‑inference specialists & analytics leaders—right now. Below you’ll find 50 organisations that have advertised UK‑based data‑science vacancies or announced head‑count growth during the past eight weeks. They’re grouped into five quick‑scan categories so you can jump straight to the kind of employer—& culture—that suits you. For every company you’ll see: Main UK hub Example live or recent vacancy Why it’s worth a look (tech stack, mission, culture) Search any employer on DataScience‑Jobs.co.uk to view current ads, or set up a free alert so fresh openings land straight in your inbox.

Return-to-Work Pathways: Relaunch Your Data Science Career with Returnships, Flexible & Hybrid Roles

Returning to work after an extended break can feel like stepping into a whole new world—especially in a dynamic field like data science. Whether you paused your career for parenting, caring responsibilities or another life chapter, the UK’s data science sector now offers a variety of return-to-work pathways. From structured returnships to flexible and hybrid roles, these programmes recognise the transferable skills and resilience you’ve gained and provide mentorship, upskilling and supportive networks to ease your transition back. In this guide, you’ll discover how to: Understand the current demand for data science talent in the UK Leverage your organisational, communication and analytical skills in data science roles Overcome common re-entry challenges with practical solutions Refresh your technical knowledge through targeted learning Access returnship and re-entry programmes tailored to data science Find roles that fit around family commitments—whether flexible, hybrid or full-time Balance your career relaunch with caring responsibilities Master applications, interviews and networking specific to data science Learn from inspiring returner success stories Get answers to common questions in our FAQ section Whether you aim to return as a data analyst, machine learning engineer, data visualisation specialist or data science manager, this article will map out the steps and resources you need to reignite your data science career.

LinkedIn Profile Checklist for Data Science Jobs: 10 Tweaks to Elevate Recruiter Engagement

Data science recruiters often sift through dozens of profiles to find candidates skilled in Python, machine learning, statistical modelling and data visualisation—sometimes before roles even open. A generic LinkedIn profile won’t suffice in this data-driven era. This step-by-step LinkedIn for data science jobs checklist outlines ten targeted tweaks to elevate recruiter engagement. Whether you’re an aspiring junior data scientist, a specialist in MLOps, or a seasoned analytics leader, these optimisations will sharpen your profile’s search relevance and demonstrate your analytical impact.