Technical Data Analyst - 12 months Fixed Term Contract
Cowley, Oxford (OX4 2GQ)
£26,500 per annum, plus 22 days holiday rising, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
About the Job
Relationships mean everything to us, and this one is particularly special. You’ll have an important part to play providing insight and support across the supply chain functions to ensure that service, cost and quality improvements are obtained. Taking high level practices and customer requirements, you will manage processes and procedures to achieve the required outputs critical to the success of this role.
As Technical Data Analyst you'll proactively monitor and manage potential problems with the data and any queries from customers or the supplier base, resolving and/or escalating upwards before they impact service levels. Data management is key, working with suppliers to acquire data, you will ensure ongoing communication to manage the change control process.
Key Responsibilities:
- Manage data accuracy of bill of materials for hire equipment upon introduction and throughout the product life cycle
- Ensure all data is accurately input to the system and in a timely fashion
- Understand availability loss impact due to data and the causes of failure, ensuring robust countermeasures to resolve issues and avoid further impact
- Provide prompt resolution of queries from the client and internal customers
- Support the Customer Service team by delivering prompt status updates and resolution to issues raised by customer workshops
- Provide additional technical/data support for other internal contractual requirements where needed
About You
We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role!
- Experience of working in an Automotive/Industrial/Retail sector - Essential
- Experience of working in highly changeable business operation
- Experience of working across functions to deliver seamless process flows and remove silo activity
- Application of problem-solving - Essential
- Customer interface skills to listen to the problem and take responsive actions for the customer
Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity. We do not discriminate on the grounds of race, colour, nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.
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