The role:
As a System Analyst for ZTP, you will play a pivotal role in the successful implementation and use of our software platforms. Your primary goal will be to assure that the platforms are operating to the highest possible level of accuracy and efficiency for all internal and external stakeholders at all times. The role will operate centrally within the company, working closely with the Account Management team, Onboarding
Team and Software Teams. Data management and analysis is vital for this role. Whereas the role will interact with all of the below data types, the role will primarily focus on Client Data and System Data.
Client Data
Data provided by a client including but not limited to Portfolios, sites, meters, contracts, historic consumption and billing
data, payment codes, meter reads etc
.
Third Party Data
Data originating from providers such as DCDAs, Industry Databases (ECOES, CMOS, XOSERVE), market data providers,
weather data providers and industry bodies.
Supplier Data
Data provided by suppliers directly to ZTP including but not limited to bills, HH Data, contracts and rates.
Output Data
Any data that is exported from the platforms.
System Data
Data that is required for the effective running of the platform including but not limited to validation point group assignment,
bill line management data, user setup data
Main Duties & Responsibilities:
*Software Familiarization: Develop a deep understanding of ZTP's software platforms, including its features, functionality, and integration capabilities.
*Onboarding: Collaborate with the Onboarding and Account Management teams to assist in the onboarding process of adding data to the platforms. This involves gathering data from various sources, quality assuring it prior to upload, uploading and reportings on the results.
*Setup Editing: Edit data after onboard, either manually or on mass.
*System Administration: Oversee the administration of the platforms by taking ownership of key data fields, reports and error logs, ensuring smooth operation and optimal performance. This includes monitoring system health, troubleshooting issues, and communicating with internal teams where issues and resolutions are found.
*Quality Assurance & Data Integrity: Ensure the accuracy, completeness, and reliability of data.Perform regular data quality checks and report to internal stakeholders against pre-defined operational and systems KPIs. Implement data cleansing processes when necessary.
*Effective Setup: Take responsibility for effective setup of contracts within the platforms to enable key functions such as validation, forecasting, budgeting and accruals to operate effectively.
*Collaboration: Work closely with internal teams to ensure key functions such as validation, forecasting, accurals, procurement and more operate effectively.
*Data Analysis: Conduct thorough analysis of metering data to identify issues and anomalies.
*Reportings: Run and quality assure reports that may be required by stakeholders from time to time for the purpose of systems integrity and operations.
*Documentation: Help maintain comprehensive documentation about the platforms and their use. This will include standard operating procedures, process guides, user guides, and troubleshooting manuals.
*Training: Train internal and external stakeholders on the usage of the software platforms.
*Continuous System Improvement: Proactively identify opportunities to enhance system
functionality, efficiency, and user experience. Collaborate with the development team to
propose and implement system enhancements and feature requests.
*Continuous Service Improvement: Proactively identify opportunities to enhance the service provided by ZTP throughout the provision
Person Specification:
First of foremost, we are seeking someone who is driven and proactive, that comes from the Energy Industry and has experience in a similar role.
Requirements:
*Technical Skills: Proficient in data analysis tools – experience will be required.
*Analytical Thinking: Strong analytical skills with the ability to dissect complex problems, identify patterns, and draw meaningful conclusions from large datasets.
*Attention to Detail: Meticulous attention to detail to ensure accurate data analysis and system configuration. Ability to spot anomalies or errors within large datasets.
*Problem-Solving: Excellent problem-solving skills to address technical issues, troubleshoot system errors, and propose effective solutions in a timely manner.
*Communication: Strong verbal and written communication skills to effectively collaborate with cross-functional teams, provide technical support to clients, and document procedures accurately.
*Organization and Time Management: Exceptional organizational and time management skills to handle multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
*Learning Agility: Eagerness to learn and adapt quickly to new technologies, tools, and processes. Ability to comprehend complex software systems and translate technical knowledge into practical solutions.
*Team Player: Demonstrated ability to work collaboratively within a team environment, share knowledge, and contribute to a positive and inclusive work culture.
Education and Qualification Requirements:
*A-Levels
*GCSE's (English & Maths)
*Bachelors Degree would be desired/advantageous
Other Characteristics:
*Willingness to accept other duties as assigned.
*Ability to travel and to work overtime as needed.
*Must be able to work with sensitive and highly confidential information.
Personal Qualities:
*Personal style that is in line with the ZTP culture, values and behaviours.
*Act as a brand ambassador and communicate respectfully and effectively with all stakeholders across the business.
*Structured problem solving, analysis & methodical mindset.
*Self-motivated individual with initiative to prioritize workloads and tasks.
*Commercial awareness.
*Patient.
*Creative.
*Positive attitude to continuously improve.
*Manage multiple projects at the same time.
*High degree of independent judgement.
*Resilience and adaptable to change.
ZTP Company Benefits:
*Competitive Compensation Package.
*25 Days Annual Leave plus UK Public Holidays.
*Vision Reimbursement.
*Flu Vaccine Reimbursement.
*EAP.
*Nursery & Childcare Salary Sacrifice Scheme.
*Pension.
*Family Friendly Policies.
*Remote Working.
*Flexible Working Options.
*We Work Office Membership.
*Quarterly Team Get Togethers.
*Recognition Scheme.
*Referral Scheme.
*1 Day Paid for Volunteering to Support Local Community.
*Home Office Set Up.
*Learning & Development Opportunities.
*Career Pathways & Promotion Opportunities
