Supporter Care and Database Officer

Supporter Care and Database Officer

Wessex Cancer Support, 91-95 Winchester Road, Chandler’s Ford, SO53 2GG

To encourage long term fundraising income growth by providing exceptional donor care and administration; and supporting the fundraising team to deliver a wide range of fundraising activities including on and offline individual giving campaigns, fundraising events and promotions.

30 hours per week (Days/hours can be agreed, within limits of 9am – 5pm MondayFriday)

£20,800 per annum (based on FT of £26,000)

Principal Responsibilities

• Serve as the first point of contact for donors, through a dedicated fundraising inbox, email, telephone and face to face. Ensure that all donations are promptly receipted and acknowledged.
  
  
• Conduct quarterly thank you letter audits to ensure consistency and quality in donor communications.
  
  
• Accurately input and maintain supporter records in the Salesforce CRM system and work with team members across all departments to support with reconciliation of other databases.
  
  
• Ensure data integrity and compliance with GDPR and fundraising best practices.
  
  
• Record, process and reconcile donations, including Direct Debits, Standing Orders, and online giving platforms, and manage prompt banking of cash donations.
  
  
• Support the finance team with coding and tracking income across different fundraising streams.
  
  
• Work with the team to improve CRM processes and ensure effective data usage.
  
  
• Generate reports and insights to support fundraising strategy and wider fundraising activity.
  
  
• Provide administrative support for fundraising activities, including challenge events and community fundraising.
  
  
• Attend and contribute to team meetings.
  
  
• To attend events as required (including some evenings and weekends).
  
  
• Keep up to date with new developments, legal requirements, codes of conduct and best practice within the fundraising sector.
  
  Essential Skills/Experience/Attributes
  
  
• Experience and good working knowledge of using a CRM, ideally within a fundraising setting or transferable alternative experience.
  
  
• Excellent interpersonal verbal and written communication skills to build positive relationships both internally and with supporters and donors.
  
  
• Highly organised, with good attention to detail and accurate record-keeping.
  
  
• Experience of working in a supporter or customer care focused environment including experience of face-to-face contact with customers/supporters.
  
  
• Demonstrable initiative and determination, with willingness to take accountability for work.
  
  
• Ability to work alone and as part of a small team.
  
  
• Excellent computer skills: confident using Microsoft, email, internet etc.
  
  
• Empathy with Wessex Cancer Support aims and values, including an understanding of and commitment to Equity, Diversity and Inclusion