Staff Data Engineer

Zendesk
uk - all - fully flexible
10 months ago
Applications closed

Related Jobs

View all jobs

Staff Data Engineer (AWS)

Senior Data Engineer

Data Engineering Manager (Portsmouth)

Senior Data Engineer

Data Engineering Manager

Data Engineering Manager

Job Description

Who we’re looking for:

The ‘Zendesk Analytics Prototyping’ (ZAP) team is looking for an experienced Staff Data Engineer to support the team’s charter to accelerate CRM measurements and insights, and help promote a data-centric approach to improving customer support tools and operations. To realize that mission, we build and maintain robust, fine-grained, and contextually rich datasets, providing a foundation for developing insights that help enhance Zendesk’s support operations.

The role will be responsible for closely partnering with Software Development Engineers and Business Intelligence Engineers to build high quality data pipelines and manage the team’s data lake. You’ll work in a collaborative environment using the latest engineering best practices with involvement in all aspects of the software development lifecycle. You will craft and develop curated datasets, applying standard architectural & data modeling practices. You will be primarily developing Data Warehouse Solutions in Snowflake using technologies such as dbt, Airflow, Terraform.

What you’ll be doing:

  • Collaborate with team members and internal stakeholders to understand business requirements, define successful analytics outcomes, and design data models.

  • Develop, automate, and maintain scalable ELT pipelines in our Data Warehouse, ensuring reliable business reporting.

  • Design & build ELT based data models using SQL & DBT.

  • Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery

  • Work with data and analytics experts to strive for greater functionality in our data systems

What you bring to the role

Basic Qualifications:

  • 8+ years of data engineering experience building, maintaining and working with data pipelines & ETL processes in big data environments.

  • Extensive experience with SQL, ideally in the context of data modeling and analysis.

  • Hands-on production experience with dbt, and proven knowledge in modern and classic Data Modeling - Kimball, Inmon, etc.

  • Proficiency in a programming language such as Python, Go, Java, or Scala. 

  • Experience with cloud columnar databases (Google BigQuery, Amazon Redshift, Snowflake), query authoring (SQL) as well as working familiarity with a variety of databases.

  • Experience with processes supporting data transformation, data structures, metadata, dependency, ensuring efficient data processing performance and workload management.

  • Excellent communication and collaboration skills.

  • Thrive in ambiguous situations, possesses a proactive problem-solving attitude.

Preferred Qualifications:

  • Experience with BigQuery, Snowflake, or similar cloud warehouses.

  • Familiarity with AI tools and techniques that could be applied to data analysis and data transformation tasks.

  • Completed projects with dbt.

  • Familiarity with Lean/6 Sigma principles and an understanding of CRM analytics.

Our Data Stack:

ELT (Snowflake, dbt, Airflow, Kafka)

BI (Tableau, Looker)

Infrastructure (AWS, Kubernetes, Terraform, GitHub Actions)

#LI-DT2

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Quantum-Enhanced AI in Data Science: Embracing the Next Frontier

Data science has undergone a staggering transformation in the past decade, evolving from a niche academic discipline into a linchpin of modern industry. Across every sector—finance, healthcare, retail, manufacturing—data scientists have become indispensable, leveraging statistical methods and machine learning to turn raw information into actionable insights. Yet as datasets grow ever larger and machine learning models become more computationally expensive, there are genuine questions about how far current methods can be pushed. Enter quantum computing, a nascent but promising technology grounded in the counterintuitive principles of quantum mechanics. Often dismissed just a few years ago as purely experimental, quantum computing is quickly gaining traction as prototypes evolve into cloud-accessible machines. When paired with artificial intelligence—particularly in the realm of data science—the results could be game-changing. From faster model training and complex optimisation to entirely new forms of data analysis, quantum-enhanced AI stands poised to disrupt established practices and create new opportunities. In this article, we will: Explore how data science has reached its current limits in certain areas, and why classical hardware might no longer suffice. Provide an accessible overview of quantum computing concepts and how they differ from classical systems. Examine the potential of quantum-enhanced AI to solve key data science challenges, from data wrangling to advanced machine learning. Highlight real-world applications, emerging job roles, and the skills you need to thrive in this new landscape. Offer actionable steps for data professionals eager to stay ahead of the curve in a rapidly evolving field. Whether you’re a practising data scientist, a student weighing up your future specialisations, or an executive curious about the next technological leap, read on. The quantum era may be closer than you think, and it promises to radically transform the very fabric of data science.

Data Science Jobs at Newly Funded UK Start-ups: Q3 2025 Investment Tracker

Data science has become an indispensable cornerstone of modern business, driving decisions across finance, healthcare, e-commerce, manufacturing, and beyond. As organisations scramble to capitalise on the insights their data can offer, data scientists and machine learning (ML) experts find themselves in ever-higher demand. In the UK, which has cultivated a robust ecosystem of tech innovation and academic excellence, data-driven start-ups continue to blossom—fuelled by venture capital, government grants, and a vibrant talent pool. In this Q3 2025 Investment Tracker, we delve into the newly funded UK start-ups making waves in data science. Beyond celebrating their funding milestones, we’ll explore the job opportunities these investments have created for aspiring and seasoned data scientists alike. Whether you’re interested in advanced analytics, NLP (Natural Language Processing), computer vision, or MLOps, these start-ups might just offer the career leap you’ve been waiting for.

Portfolio Projects That Get You Hired for Data Science Jobs (With Real GitHub Examples)

Data science is at the forefront of innovation, enabling organisations to turn vast amounts of data into actionable insights. Whether it’s building predictive models, performing exploratory analyses, or designing end-to-end machine learning solutions, data scientists are in high demand across every sector. But how can you stand out in a crowded job market? Alongside a solid CV, a well-curated data science portfolio often makes the difference between getting an interview and getting overlooked. In this comprehensive guide, we’ll explore: Why a data science portfolio is essential for job seekers. Selecting projects that align with your target data science roles. Real GitHub examples showcasing best practices. Actionable project ideas you can build right now. Best ways to present your projects and ensure recruiters can find them easily. By the end, you’ll be equipped to craft a compelling portfolio that proves your skills in a tangible way. And when you’re ready for your next career move, remember to upload your CV on DataScience-Jobs.co.uk so that your newly showcased work can be discovered by employers looking for exactly what you have to offer.