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Sr. UX Researcher

Fenchurch Street
1 month ago
Applications closed

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Role Overview

Turn User Insights into Strategic Impact

At UXReactor, part of Ascendion, we believe research isn’t just about collecting data, it’s about uncovering insights, telling compelling stories, and driving meaningful change.

We’re looking for a Senior UX Researcher who brings deep curiosity, strong empathy, and a strategic mindset. In this role, you’ll lead and execute research that makes insights actionable, visible, and influential, helping shape product direction and business decisions.

What You’ll Do

As a Sr. UX Researcher, you will:

  • Drive and execute all stages of research: from recruitment and participant communication to conducting studies, analyzing results, and delivering insights.

  • Develop impactful artifacts tailored to project needs, such as research plans, screeners, interview guides, reports, journey maps, personas, highlight reels, data visualizations, and mixed-method summaries.

  • Present research readouts to client partners and executives to influence decision-making.

  • Facilitate alignment workshops and support cross-functional collaboration to ensure insights are fully embedded in product strategy.

    What You Bring

  • 5+ years of experience conducting UX research to uncover insights, identify unmet needs, and improve product outcomes.

  • Proficiency in a wide range of qualitative and quantitative methods, with the ability to choose the right approach for each project.

  • Empathetic listening skills and the ability to deliver an unbiased, user-centered point of view.

  • Experience designing and executing inclusive participant recruitment strategies.

  • Basic understanding of effective design principles and how research informs UX and product decisions.

  • Strong portfolio or work samples that demonstrate your research process, storytelling, and impact.

  • Excellent storytelling and presentation skills that bring research to life and inspire action.

    Mainly if you bring the following, you're a superstar in our eyes

  • Solid experience with mobile-first, native app experiences (iOS/Android), including familiarity with platform conventions and user behaviors.

  • Demonstrated success in consumer-facing (B2C) research, especially in emotionally resonant, growth-oriented, or conversion-driven experiences.

  • Deep domain expertise in banking or fintech, with a strong grasp of regulatory requirements, trust signals, and accessibility best practices.

    Join us if you’re ready to elevate user research into a strategic superpower and help shape experiences that truly matter
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