Solutions Manager
Bond street (hybrid 2-3 days in a week)
50k
Our client is an innovative property technology company, their cutting-edge solutions streamline operations, enhance tenant experiences, and drive efficiency.
ROLE OBJECTIVE
The highly skilled solutions manager will be working with the team in familiarisation, training, and support for all systems involved in the implementation, with a significant level of exposure to operations to fully understand the business requirements.
In addition, it is expected that the solutions manager addresses the challenges presented by clients as well as coming up with new ideas of how the platform can be improved. Beyond this, the individual will be involved with reviewing and documenting any new or road mapped business requirements, finding solutions and assisting with implementation. Good project management and communication skills are required for the job.
The team's key objective is to bring standardisation, automation, and digitisation of information and processes, spanning back-office systems, front-office systems, customer experience and user journeys, and built environment technologies. By leveraging technology and automation, our colleagues and customers can truly focus on their Human Advantage.
KEY RESPONSIBILITIES
Help with the onboarding, implementation and familiarisation of clients with the platform.
Understand the system and be the go-to individual in the company to help solve issues, identify limitations, and challenges.
Scope platform improvements and assist with testing upgrade releases of software.
Develop and document "best practices" and training materials with regards to system configuration, setup, and operation for multiple audiences.
Provide help to define business requirements and user stories for system operation and reporting.
Provide ongoing support for business applications.
Assist with supporting the implementation process of new applications and integrations.
Prepare and run lesson learnt sessions and follow up with necessary reports and recommendations.
Serving as a liaison between product vendors and internal users.
Provide help with data analysis using SQL, Qube, Tableau, Hubspot and excel.
Perform systems analysis, business process analysis and design.
Assist in writing technical specifications and user cases to meet business requirements.
Gathering information from meetings with various stakeholders and producing useful reports.
Solution analysis reporting and recommendation reports.
Project Management, developing project plans, and monitoring performance.
Monitoring deliverables and ensuring timely completion of projects.
Managing the accuracy of system data based on acceptable deviation definitions.
Research and other ad-hoc tasks as needed.
Stakeholder ManagementKNOWLEDGE, SKILLS AND EXPERIENCE
Technical
Educated to Degree Level, or equivalent, in Computer Science, Information Technology or related discipline.
Proven experience in software support and technical/business/data analysis.
Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents and good presentation skills.
Experience with enterprise CRM solutions like Salesforce/HubSpot or similar.
Experience with business intelligence and reporting tools like Tableau, PowerBI or similar.
Experience with finance systems i.e. Sage, Qube, IRIS or similar.
Experience in system support, monitoring & troubleshooting.
Excellent skills with Microsoft Excel, PowerPoint.
The ability to work with large datasets across multiple platforms with confidence.
Project planning and management experience.
A systematic and analytical approach to problem solving with the ability to communicate technical information to both technical and non-technical audiences.A keen desire to provide innovative solutions and enjoys empowering the organisation as a whole
Essential
Self-motivated, with high energy and enthusiasm.
Strict attention to detail.
Highly intuitive and tech savvy.
Ability to work in a varied and demanding role with appropriate supervision.
Ability to work to strict deadlines and be organised and efficient.
Pragmatic, creative and strategic approach to problem solving, with emphasis on fast and practical solutions.
Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity.
Experience in working in an environment that is dynamic and fast paced.
Is personable and can easily building relationships to create consensus with internal and external parties (procurement, legal team, infrastructure, sales, back office, fund, etc).
Ability to work effectively with senior management and cross-functional teams.
Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.
The ability to think outside of the immediate task and constantly look at ways of improving processes.
Experience with CRMs such as HubSpot or similar.
Experience in implementing new tech and overseeing projects
Stakeholder management
Desirable
Experience with property management software MRI Qube, Yardi or similar.
Experience with Microsoft SQL.
Experience with ETL Tools and Data Migration.
Experience with Data Analysis, Data mapping and UML.
Experience with programming languages (Python, Ruby, C++, PHP, etc).Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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