Join a rapidly expanding SaaS company, at the forefront of digitising global supply chains, developing an advanced data analytics platform for some of the world’s largest trucking companies helping optimise their operations.

As a Solutions Delivery Coordinator, you will lead short-term, high-impact projects for our customers. These projects often involve understanding complex customer challenges related to their business data and determining how our platform can help.

You will coordinate both internal and customer stakeholders to ensure successful solutions delivery. Your ability to blend customer success principles with light project management and technical insight will ensure customer satisfaction while enhancing operational efficiency.

Key Responsibilities:

Customer Engagement and Discovery

Serve as the primary point of contact for customers initiating project-based work.

Join the solutions team on discovery calls to gather customer requirements and understand their business issues.

Project Definition and Execution

Work with the solutions team to create actionable project briefs, complete with timelines, deliverables, and resource allocation.

Formalize and manage project workflows in (url removed), ensuring transparency for all stakeholders.

Coordinate with engineering teams for backend development and technical implementation as needed.

Communication and Stakeholder Management

Maintain clear and proactive communication with customers, providing regular updates on project progress.

Collaborate with the sales team to manage cost discussions with customers

Customer Interaction

Attend customer calls in a support capacity to answer questions, troubleshoot live issues, and provide guidance.

Ensure a positive and professional customer experience through verbal and written communication.

Qualifications and Skills

Proven experience in technical product support or application support role.

Skills: Familiarity with data analytics platforms, SaaS products, or FreightTech solutions is a plus.

Skills: Exceptional written and verbal communication skills to engage effectively with customers.

Strong troubleshooting abilities, particularly in identifying and resolving software or data-related issues.

Ability to manage multiple support tickets, prioritize tasks, and meet deadlines.

Experience with ticketing systems, knowledge base platforms, or project management tools is an advantage