Smart Meter Data Analyst

We’re champions of the North West and we’re proud that it’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.

A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry and as the regions network operator, it’s our responsibility to lead the way, help the North West to decarbonise and pave the way for the growth of renewable energy.

Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

Our Smart Meter team has a fantastic opportunity for a Data Analyst to join them in Stockport.

Our Role

As a Data Analyst you willown and manage the quality of the company smart meter data; identify and resolve any issues; and provide information to stakeholders.

Some of your responsibilities include;

• Monitor and report on current levels of assets within the ENWL Smart estate
• Manage the enrolment of new smart meters into the ENWL Smart Metering system.
  • Identify, investigate and address those devices that have not processed via the auto-enrolment process
  • Issue commands to update specific features unique to the Smart device
  • Frequent review and reporting on these to ensure they are tracked for continuity in volumes and allows irregularities to be marked and reviewed promptly
  • Analyse enrolment and service request failures and discrepancies to identify common themes.
• Monitor smart meter behaviours and proactively identify issues or concerns:
  • Monitor and analyse smart meter responses to Service Requests;
  • Monitor and analyse incoming Alerts to the system
  • Identify meters which may appear non-responsive, raise incidents with the DCC and/or Suppliers; and
  • Work alongside Suppliers and DCC to identify resolutions and workarounds.
• Act as the business owner for the Smart Meter System:
  • Raise incidents with the ENWL service desk for any issues identified with the Smart Systems.
  • Develop key metrics and analytic views to enable the successful management of a device estate which will eventually grow to approx. 2.4 million meters (currently 1.1 million);
  • Monitor and report smart meter metrics to ENWL stakeholders;
  • Carry out testing associated with proposed business uses for smart meter data and advise accordingly;
  • Define standard reporting and analytic requirements to provide management information and assist management of the smart meter estate;
  • Define further reporting and analytic requirements to provide operational information to the wider business;
• Manage Forecasting:
  • Manage Anomaly Detection Thresholds (ADT) with the DCC (Regulatory requirement); and
  • Manage and respond to any ADT threshold warnings or breaches.
• Act as point of contact with DCC for their Self Service Interface (SSI):
  • Manage permissions of ENWL users within the SSI system;
  • Carry out routine testing to ensure that the DCC service is performing as expected;
  • Raise incidents against the DCC and/or Suppliers where end to end system behaviour is not as expected;
  • Raise incidents against Suppliers where meter device behaviour is not as expected; and
  • Manage incident responses, updates and escalation.
• Support IT maintenance and development of the smart metering system:
  • Identify and log any defects or improvements needed with the Smart Meter System; and
  • Agree and complete/coordinate testing requirements for any changes to the Smart Meter system.
• Work in accordance with company safety policy; adopting the approach of chronic unease and defensive behaviour.

The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.

What we’re looking for

• Experience and skill in manging and analysing large data sets. Working knowledge of Power BI and/or analytical software tools such as Alteryx, SSMS or equivalent.
• Strong visualisation, written and verbal communication skills (essential);
• A high level of organisation, attention to detail and time management;
• Strong analytical skills with the ability to understand complex processes;
• Ability to consistently work thoroughly and accurately; with the patience and tenacity to identify and address root causes of issues;
• Experience in the use of Microsoft SharePoint for content management (desirable);
• An understanding of an Electricity Distributor functions; and
• An open approach to new and novel ideas.

What we’re offering

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

• An annual bonus scheme
• 25 days annual leave increasing with length of service
• Private Healthcare
• An employee rewards portal offering discounts on several well-known brands
• A market-leading contributory pension scheme
• Employee assistance programme
• Opportunity for professional development through our L&D function.

Our people are important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracing our differences is what makes us stronger.

Should you require any additional support with your application, or any adjustments please contact our Recruitment team ator on (option 2)

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, Barring Service (DBS) and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable