Senior UX Researcher (Quantitative & Evaluative Focus)
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Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department Overview
Our Experience Design & Research team is a multidisciplinary group of UX/CX Designers, User Researchers, and Behavioural Scientists. We’re at the forefront of understanding users, shaping evidence-based experiences, and translating insights into impactful products.
Job Description
This role is primarily remote with occasional travel to UK and US offices, including customer site visits. You will lead evaluative and measurement-focused UX research within mission-critical environments. Design and execute studies that demonstrate the impact of research on product, design, and business outcomes, while shaping how behavioural insights inform strategy.
What You’ll Do
- Establish a UX Metrics Practice: Define, implement, and own the KPIs and metrics for user experience.
- Lead Quantitative Research: Design, launch, and analyze large-scale quantitative studies.
- Champion Qualitative Rigor: Lead foundational and evaluative qualitative research.
- Synthesize and Triangulate: Weave together quantitative and qualitative data to create a holistic understanding of users.
- Strategic Influence: Translate findings into actionable recommendations that inform product roadmaps.
- Stakeholder Collaboration: Partner closely with Product Management, Design, Engineering, and Data Science.
- Mentorship & Advocacy: Act as a thought leader and mentor for UX research within the company.
- Communication & Storytelling: Create and deliver compelling presentations and reports that bring user stories and data to life.
Basic Requirements
- 6+ years of hands‑on research in large matrixed organizations, with at least 2 years managing junior to mid‑level researchers.
- Masters Degree in HCI, Psychology, Sociology, Statistics, or a related field.
- Expert at establishing and scaling a company‑wide metrics practice.
- Proven expertise in defining & tracking the business impact of a UX research team.
- Proficiency in experimental design, survey methodology, advanced statistical analysis.
- Experience planning, recruiting for, and conducting in‑person research, including fieldwork, contextual inquiries, and usability testing.
- Mixed‑methods portfolio that showcases integration of diverse data sources.
- Strategic thinker, self‑starter, and excellent communicator.
- Global collaboration and availability; flexibility to work in USA Central Time and willingness to travel internationally.
Bonus Points
- Advanced degree (Ph.D.) in HCI, Psychology, Sociology, Statistics, or a related field.
- Experience working in a fast‑paced, agile environment.
- Experience mentoring or managing other researchers.
Why Join Us
- Play a pivotal role in shaping mission‑critical and safety‑critical solutions.
- Opportunity to grow quantitative research capacity within a leading technology company.
- Be part of a values‑led, evidence‑driven team that prioritises impact on users and communities.
Benefits & Compensation
- Competitive salary and bonus schemes.
- Two weeks additional pay per year (holiday bonus).
- 25 days holiday entitlement + bank holidays.
- Defined contribution pension scheme.
- Private medical insurance.
- Employee stock purchase plan.
- Flexible working options.
- Life assurance.
- Enhanced maternity and paternity pay.
- Career development support and wide ranging learning opportunities.
- Employee health and wellbeing support (EAP, wellbeing guidance).
- Carbon neutral initiatives/goals.
- Corporate social responsibility initiatives including support for volunteering days.
- Well known companies discount scheme.
Travel Requirements
Under 25%.
Relocation Provided
None.
Position Type
Experienced.
Referral Payment Plan
Yes.
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.
