Reporting to: Database Manager

Job Type: 12 month contract (Maternity cover)

Hours of work: Full time (37.5 hours pw)

Salary: £37,000 pa + benefits

Location: Hybrid working with at least 1 day in the office near Brixton, London

The Company:

King’s College Hospital Charity is dedicated to supporting life-changing care at King’s College Hospital NHS Foundation Trust. King’s patients are at the heart of everything that we do. We make the best care for patients possible by raising money for cutting-edge equipment and facilities, supporting our staff, innovative research and pioneering treatment. We support initiatives that improve health, work that helps to prevent people from becoming ill, and projects designed to improve diagnosis, treatment and care.

We are a friendly, diverse and inclusive team, committed to Diversity, Inclusion and Equality in all that we do. We welcome applications from people of all backgrounds and identities.

The role:

The Senior Fundraising Operations Database Officer is a key role within the Fundraising Operations team. This varied and diverse team covers our communications work internally and externally, our fundraising operation, our fundraising work with Trusts and Foundations, Philanthropy, Supporter Engagement, Individual Giving and Community and Events.

The successful role holder will lead on a number of weekly and monthly data import processes, ensuring income and supporter contact data is loaded accurately onto the CRM system. You will work closely with the Database Manager in the management and development of the Charity CRM database, championing its use across fundraising and identifying opportunities for system improvement and development. They will also work with colleagues across fundraising and communications to support the selection of data for marketing campaigns.

Your purpose will be fourfold:

• To lead on weekly and monthly data import processes across a wide range of offline and online income streams ensuring data is imported promptly, accurately and all anomalies investigated and resolved.
  
  
• In conjunction with the Database Manager undertake data marketing selections, ensuring selection briefs are fully understood and data integrity maintained through testing and data quality checks.
  
  
• To work closely with the Database Manager and fundraising and communications colleagues to develop and continuously improve operational processes, the use of Charity CRM and database reporting, both in terms of Charity CRM and Power BI.
  
  
• Undertake in full the Supporter Services Assistant role when they are on leave ensuring supporter enquiries are responded to, income recorded accurately on Charity CRM, donors thanked and that supporter records on Charity CRM are kept up to date.
  
  You will use the Access Charity Customer Relationship Management (CRM) database to make sure all necessary information is recorded consistently, kept up to date and maintained in accordance with database management procedures. You will work closely with the Database Manager to highlight opportunities for improvements to processes and procedures.
  
  The Person:
  
  We want to hear from you if you are interested in helping us make a difference in our communities, you enjoy speaking to people and possess the skills and knowledge for this role.
  
  The ideal candidate for this role will be highly organised and detail-orientated with a proven ability to manage projects independently from start to finish, balancing multiple tasks and shifting priorities effectively.
  
  With advanced Microsoft Office skills, particularly in Excel (Power Query), Word, and Outlook, you will bring strong data management experience, including CRM database management, data selection for marketing, and data import protocols. Ideally, you will have experience of using tools like Power BI to develop insightful reports.
  
  The ideal candidate will have line management experience, excellent communication skills, and demonstrate both initiative and effective interpersonal skills in all aspects of their work.
  
  What we offer:
  
  
• 25 days' holiday per year plus bank holidays (pro rata)
  
  
• Contributory pension scheme (following probationary period of three months) with the option to salary sacrifice
  
  
• Group Life Assurance
  
  
• Income Protection Scheme
  
  
• Employee Assistance Programme
  
  
• Personal development training opportunities
  
  
• Cycle-to-work scheme
  
  
• Season Ticket Loan Scheme
  
  Our values:
  
  Our values underpin everything we do at King’s College Hospital Charity and are the golden thread that runs through the very fabric of who we are and how we operate.
  
  
• We are caring and supportive.
  
  
• We are ambitious.
  
  
• We are innovative and creative.
  
  
• We are collaborative.
  
  
• We have integrity
  
  Closing date: Monday 4th November 2024.
  
  First stage virtual interviews will take place Thursday 7th and Friday 8th November.
  
  Second stage in-person interviews will take place Tuesday 12th and Wednesday 13th November.
  
  No agencies please.
  
  If this role interests you, we’d recommend applying as soon as possible. This role is usually very popular, and we may have to close the role early if we receive a high number of applications to ensure we can still offer the best candidate experience