Qodea is Europe’s leading Google Cloud specialist consultancy. We're a team that’s energised by innovation and delivering exceptional results for our clients. We deliver cutting edge solutions across data & analytics, AI, cloud infrastructure or security that drive digital transformation and enable our customers to scale, modernise and thrive.
In joining Qodea, you’ll work alongside specialists in their field and would have access to mentoring, industry-recognised training and certifications, and personalised development plans to support your career growth.
We’re always looking for motivated and energetic people who are eager to learn and grow, so if you want to supercharge your career, join Qodea!
What you’ll do:
- Responsible for creating and maintaining the knowledge materials for the scope of the team, regarding delivery on MSP customers.
- Act as an escalation point for support teams when managing requests and incidents from MSP customers.
- Act as a trusted advisor to customers, developing a deep understanding of their technical challenges and leveraging GCP technologies, patterns and practices to address them effectively.
- Work closely with the delivery teams, Google, and customer engineering teams to:
- Understand and use repeatable and consistent technology stacks across our customer projects.
- Help document and implement managed service processes that are aligned with a project's technology stack, and customer requirements.
- Help to identify areas for service improvement (tools, processes, internal KPIs) across the teams, to provide a consistent and integrated MSP experience for our customers.
- Follow & improve if applicable the best practices, processes and procedures relevant to the team’s activity.
- Ability and willingness to upskill and mentor colleagues, in order to ensure a smooth delivery across teams.
- Maintain an awareness of emerging technologies. Propose new technologies for the team to consider.
- Possibility to represent Qodea in the relationship with Google or customers. Availability for potential customer visits based on the needs.
- Handle customer escalations and facilitate any patches or fixes as needed to resolve any issues relating to their data platform.
- Investigate issues in and maintain data models to support analytics and reporting
- Monitor and maintain data infrastructure to ensure availability, correctness and performance
- Perform regular checks to ensure data pipelines and ML models are working correctly.
- You’ll collaborate with the customer on a quarterly basis to ensure all requirements continue to be met.
- Scope and plan implementation of any customer changes/requirements
- Maintain automated data pipelines to support data ingestion, ETL, and storage
Requirements
What you’ll bring:
- Experience in performing a technical leadership role on projects and experience with transitioning projects into a support program
- Experience with Google Cloud Platform (GCP) services, including Cloud Composer (Apache Airflow) for workflow orchestration.
- Strong experience in Python with demonstrable experience in developing and maintaining data pipelines and automating data workflows..
- Proficiency in SQL, particularly BigQuery SQL for querying and manipulating large datasets.
- Familiarity with machine learning (ML) concepts, algorithms (supervised/unsupervised learning), and ML tools.
- Experience with version control systems (e.g., Git).
- Strong expertise in Python, with a particular focus on libraries and tools commonly used in data engineering, such as Pandas, NumPy, apache airflow.
- Experience with data pipelines, ELT/ETL processes, and data wrangling.
- Dashboard analytics (PowerBI, Looker [Studio] or Tableau) experience
- Excellent English, written and verbal
- Worked in a client facing role previously and ability to communicate and translate business requirements into technical specifications.
- Collaborative, proactive, logical, methodical, and attentive to detail
- Willingness to mentor and coordinate more junior members of the team.
- A can do attitude and team player
How you’ll grow
- By being exposed to multiple long term contracts, you will have the opportunity to develop your skillset and increase your exposure to new and challenging business requirements.
- As a Senior, you will become the go-to person for some of the more junior colleagues, which in turn will help you build the relationships within the teams but also potentially influence the ways of working and technical growth of some of your peers.
- You will be exposed to Google technology, and will be provided with the opportunity to further develop your knowledge whilst delivering to our customers.
- Given the opportunity to gain industry certifications from Google, attending and/or driving GDG events.
Benefits
- Private healthcare scheme
- Company pension
- Death in Service - 4x annual salary
- 10 paid learning days per year
- Regular opportunities for industry recognised training and certifications
- Opportunities to develop within a fast growing-tech business with ambitious growth and impact goals
- Generous annual leave policy and your birthday off (36 days inclusive of bank holidays)
- Length of service awards
- Sabbatical leave for employees over 5 years service
- Market leading parental leave policies
- Company events - opportunities to meet colleagues you don’t see every day
Diversity and Inclusion Statement
At Qodea, we champion diversity and inclusion. We believe that a career in IT should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability or neurotype. We value the unique talents and perspectives that each individual brings to our team, and we strive to create a fair and accessible hiring process for all. If you feel we can improve in any way, please reach out to our careers team via email at or connect with us on LinkedIn via ourQodea Company Page.
