Senior Data Engineer (Support)

5Y Technology LTD
Nottingham
4 months ago
Applications closed

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Join 5Y Technology as a Senior Data Engineer (Support) and drive client success through expert data platform support and innovation.


At 5Y Technology, we’re redefining what it means to support intelligent data platforms for high-growth, high-impact clients. We're now looking for an exceptional Senior Data Engineer (Support) to join our team and play a pivotal role in client success and product innovation.


Location: Midlands, or Nottingham, or Leicester, or Derby


Salary: Competitive + benefits + bonus


Contract: Full‑time, permanent


IMPORTANT: To be considered for this role, you must reside in any of the following areas even if the role is remote, as you will need to travel 1‑2 times a month to our Nottingham office.


What You’ll Be Doing

  • Own the delivery of post‑deployment client support—ensuring performance, scalability, and satisfaction.
  • Lead technical investigations to resolve complex data platform issues with urgency and precision.
  • Collaborate with internal teams to uphold service excellence standards across all client engagements.
  • Proactively identify and share opportunities to streamline, reuse, and optimise processes and code.
  • Support continuous improvement across service models, team practices, and support delivery frameworks.

What You’ll Bring to the Table

Must‑Have Technical Capabilities:



  • Hands‑on experience in Azure Data Platforms, including Data Lake, SQL DB/DW, and Synapse.
  • Deep knowledge of BI tools (e.g. Power BI, Tableau, QlikView, Google Data Studio).
  • Strong understanding of data modelling, data profiling, and integration architecture.
  • Competency in data warehouse development, SQL performance tuning, and metadata management.
  • Exposure to Data Vault methodology and strong familiarity with cloud environments (AWS, GCP, Snowflake, Databricks, etc.).

Support and Engineering Responsibilities:



  • Manage upgrades, updates, and deployments in line with stakeholder expectations.
  • Lead support incident triage, diagnostics, and escalation resolution across critical client systems.
  • Oversee team performance and SLA adherence, ensuring service excellence is met and exceeded.
  • Develop reusable support scripts, tools, and knowledge bases for common technical challenges.

Bonus Skills

  • API experience (Postman), scripting (PowerShell), ITIL/Incident Management knowledge.
  • Microsoft Fabric and HubSpot Service Tool exposure.
  • Experience working within Agile and hybrid delivery environments.

You’ll lead, mentor, and inspire a small but impactful team of Data Engineers, championing:



  • A culture of open communication, psychological safety, and continuous development.
  • Coaching on complex issue resolution and customer engagement.
  • Clear direction, feedback, and career growth support.

What Success Looks Like

  • Customers view 5Y as an extension of their own team—thanks to your technical and interpersonal skills.
  • The support function evolves under your guidance—measurable by SLA adherence, innovation, and feedback.
  • You continuously spot growth opportunities—internally, for your team, and in client environments.

Your Background & Qualifications

  • BS degree (or equivalent experience) in Computer Science, Engineering, or Mathematics.
  • 5+ years’ experience in Data Engineering, with 2+ years in a support or consulting capacity.
  • Confidence in leading technical conversations with both business and tech stakeholders.

Culture and Benefits

At 5Y, we foster a culture of inclusivity, collaboration, and respect.



  • A competitive bonus scheme and other benefits.
  • Social events, parties, and activities.
  • Pension with 5% match and salary sacrifice scheme.


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