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In a commercial role at JLR, you can reimagine the future of modern luxury. In teams focused on extraordinary customer experience, sustainability and forward-thinking. You’ll work alongside strategically-minded problem-solvers supporting the transformation of our iconic house of brands – Range Rover, Defender, Discovery, and Jaguar – and our heritage-rich JLR Classic range. Becoming a proud creator of the exceptional starts here.
The automotive industry is in the midst of a significant transformation driven by innovations in car connectivity, data-driven advancements, and the ongoing digital evolution of vehicles. Against this backdrop, we have an exciting opportunity within Customer Care Quality to transform the quality of our products through the use of AI & data science, thereby enabling a modern luxury customer experience.
As a Senior Data Engineer in CCQ, you’ll play an important role within a dynamic team that is helping to innovate how we can best harness the vast amount of data and leverage AI & data science to increase the speed of issue detection, the depth of issue understanding, and the pace of issue resolution.
WHAT TO EXPECT
In this role, no two tasks are the same. With lots of projects and relationships to build with people across the business and beyond, it’s a challenge that will help your career grow within an iconic organisation. Here’s what to expect:
- Design and implement data engineering solutions that leverage AI and data science to identify, analyse, and anticipate customer quality issues from diverse sources such as warranty, manufacturing, and connected car data
- Join a pioneering team within Customer Care Quality (CCQ) to transform vehicle quality using AI and data science, enhancing the modern luxury customer experience
- Work with diverse datasets to detect, understand, and resolve customer issues proactively
- Play a key role in accelerating issue detection, deepening insights, and speeding up resolution through advanced data engineering and analytics
- Partner with analytics experts and cross-functional teams to deliver impactful solutions that improve product quality and customer satisfaction
- Ideal for a self-motivated problem-solver with a passion for continuous learning and adaptability in a fast-evolving automotive landscape
WHAT YOU’LL NEED
Along with your ambition to achieve the exceptional, there are several skills that you’ll need to have to help you succeed here, including:
- Experience in building and maintaining data pipelines
- Experience with at least one major Cloud-based platform (GCP, AWS, Azure)
- Understanding of cloud-native practices and containerisation
- Strong understanding of at least one programming language (e.g. Python) in a data engineering context
BENEFITS
This role is rewarding in more ways than one. On top of our core offering, you’ll do extraordinary work with amazing people. In addition, you can expect a wide range of benefits:
•Discounted car purchase (open to family members, too)
•A 52 week maternity leave policy and a 4 week paternity leave policy. Other parental leave policies are available.
•A competitive pension
•A JLR company performance-related bonus
•An employee learning scheme providing funding for; education, training and other activities which support the development of personal skills and promote lifelong learning.
•Access to open, employee-led support and social networks
•Comprehensive Life Assurance and Income Protection policies
•Flexible working*
*Flexible working is offered for specific roles dependant on responsibilities. Please speak to the hiring team for details.
Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.
We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs.
Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role – but you're interested in where it could take you – we still encourage you to apply. We believe in people's ability to grow and develop within their role – it’s what makes living the exceptional with soul possible.
JLR is committed to equal opportunity for all.
#WEAREJLR
At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.
Find out what to expect at each stage of the process along with some hints and tips.
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We look after our employees by offering a host of benefits and investing in their talent through award-winning training.
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