Senior Data Analyst

Location: UK - Mobile England, UK - Hatfield | Job-ID: 214118 | Contract type: Standard | Business Unit: Information Technology

Life on the team
At Computacenter, we’re driven by delivering exceptional IT services to our customers. As a Senior Data Analyst, you will play a pivotal role in delivering complex technical services, and ensuring operational excellence across customer environments. You’ll be part of a collaborative, cross-functional team that thrives on solving challenges, improving service standards, and exceeding customer expectations.

What you'll do

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• Perform a wide range of complex technical activities both remotely and on-site to meet business and customer requirements
  
• Lead and coordinate small teams delivering technical work packages in line with Computacenter’s service delivery processes
  
• Act as a technical authority in your area of expertise, providing leadership and mentoring to colleagues
  
• Document and report on completed work to ensure compliance with Computacenter and customer procedures
  
• Contribute to the development and refinement of technical procedures and service standards
  
• Evaluate and resolve escalations, ensuring customer satisfaction and SLA adherence
  
• Communicate effectively on complex technical issues with internal teams and external customers to prevent or resolve escalations
  
• Deliver consistent, high-quality customer service to both internal and external stakeholders
  
• Collaborate across functions and geographies to support integrated service delivery
  
• Maintain awareness of and adhere to information security and health & safety policies
  
• Identify personal development needs and pursue relevant training and certifications
  
• Act as a role model, promoting best practices and supporting knowledge sharing across teams
  
• Ensure compliance with SLA performance targets and contribute to improving customer satisfaction
  Demonstrate and promote Computacenter’s Winning Together behaviours in all interactions
  

What you'll need

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• Proven experience in an IT service environment, ideally within a managed services or enterprise support context
  
• Strong analytical and systematic approach to resolving complex problems and assignments
  
• Ability to define and follow transition/change management and operational procedures
  
• Demonstrated ability to absorb and apply technical information quickly and effectively
  
• Familiarity with a broad range of IT systems, technologies, and applications aligned with industry standards
  
• Certifications in relevant technologies (e.g., ITIL, Microsoft, ServiceNow) are highly desirable
  
• Excellent time management and organizational skills; capable of managing multiple priorities under pressure
  
• Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels
  
• High emotional intelligence and a collaborative, customer-focused mindset
  
• Experience in business process analysis, requirements gathering, and running workshops
  
• Ability to synthesize information from multiple sources and see the bigger picture
  
• Routine administrative and documentation skills
  
• Awareness of health and safety practices in the workplace
  
• SC Clearance
  

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.