Senior Data Analyst (12M FTC)

The Role

We are looking for a full time Senior Data Analyst to join TickX at what is an exciting time in the growth of the business. The role is a 12month maternity cover position within the newly formed BI & Data team. This role is ideal for an aspiring leader within the data & analytics space, aiming to deliver meaningful business value for our partners through proactive analysis projects & driving a data-first culture within TickX.

The role has several key areas of focus:

• Supporting account management with ad hoc pieces of analysis investigating client health, partner performance and the impact of TickX on their financial performance.
• Leading the business on opportunities within the data through proactively highlighting where clients can gain more value and revenue.
• Supporting finance & commercial roles through creation & maintenance of reporting suite based in PowerBI. This also includes building custom pipelines from our PostgreSQL db, and other 3rd party sources.
• Supporting Customer Success teams through providing insights about live clients & demonstrating the value of partnering with TickX through data
• Supporting & mentoring junior members of the BI team

Responsibilities & Skills

• Proactive exploratory analysis that provides demonstrable incremental revenue to our clients
• Able to leverage advanced data analytics skills & techniques when appropriate and effectively communicate the logic & output to non-technical business personas
• Expert in Conversion Rate Optimisation & identifying opportunities within ecommerce websites, justifying these through data
• Understand and communicate how our B2B and B2B2C customers are using digital products
• Confident presenter & communicator, with strong experience in making recommendations to personas across all levels of businesses
• Conduct ad-hoc insights to support clients and commercial team using data from multiple sources
• Supporting commercial team, management and the dashboard team by investigating added value / return on investment for clients
• Expert in SQL, experience with R & Python programming languages is a plus
• Strong experience with PowerBI
• Comfortable using a selection of analytical tools, including but not limited to PowerBI, Google Analytics & Amplitude, to help drive decision making, provide insight and highlight trends
• Working knowledge of marketing attribution modelling
• Experience working on medium to high traffic products
• Understanding of web analytics clickstream data
• Proven commercial experience in a similar role

Why TickX / Benefits?

• 25 days holiday, plus Bank Holidays
• European “paid for” team weekends away (last one was a stay in Iceland, including a tour of the Golden Circle)
• Training budget
• Nest Government pension
• Flexible working
• Option to work from office and/or to work from home
• Core hours are 10 - 4 but what time you do the other hours is up to you.
• Choice of Mac/PC and external monitors/equipment for home use

About TickX

TickX is a transformative software company which provides award-winning customer journey, analytics and marketing technology to global clients includingHarry Potter and the Cursed Child,Hamilton,Immersive Disney Animation,Museum of Broadwayand many more.

We work with giants in the entertainment and attractions world, with clients spanning the UK, USA, Canada and Mexico.

TickX is on a mission to unlock the power of bookings for the events, attractions and entertainment industries globally, and our company is underpinned with values to provide rapid results, work in deep collaboration, and find solutions to real problems.

We have a remote first culture with a global team, where we come together for collaborative European destination away trips. Right now, we’re at an exciting point in our journey having expanded to win clients in theatre, activities, museums, exhibitions and attractions, and with ambitious growth plans.

• TickX is committed to equality and diversity and welcomes applications from all sections of the community. All applicants for roles will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.