Senior Commercial Data Analyst EMEA

Job title: Senior Commercial Data Analyst - EMEA
Department: Commercial Operations
Location: Delta Park, Fareham, UK (Open to applications across EMEA)*
GLS: P02

Working hours: Monday – Friday, 37.5 hours per week

• Would need to be based and commutable to a local CooperVision office

A brighter future awaits you. CooperVision is one of the world’s leading manufacturers of soft contact lenses with a presence in over 100 countries.

Scope: Reporting to the EMEA Head of Commercial Data and as part of a small Data Governance team, this role supports CooperVision’s vision of executing a single enterprise data strategy.

Job Summary: CooperVision has outlined a clear strategy to grow and establish itself as the #1 contact lens provider in Europe and the wider EMEA region, becoming a $1bn business by 2026.

Essential Functions & Accountabilities:

• Provide Oracle OTC and TCA expertise and guidance to the EMEA Region
• Partner with the EMEA Commercial Systems Lead, Global Commercial Ops team when building new, or enhancing existing, functional requirements that create internal efficiency or improve the customer Order to delivery experience.
• Provide a focal point for up to 28 EMEA markets to ensure country data maintenance supports regional and global business process needs.
• Provide regional expertise and hands-on support when executing changes in the cloud-based Oracle CDM customer mastering tool.
• Ensure data ServiceNow ticket Service Level Agreements (SLAs) of 48 hours are adhered to.
• Working with the EMEA Head of Commercial Data, ensure that new customer set-up follows the new customer data set-up process for golden and non-golden data e.g. creation of an account and account relationships, establishing account bill to / ship to relationship.
• Working with the EMEA Commercial Data Lead ensure that the maintenance of existing customer records adheres to global data standards e.g. data to enrich existing customer attributes, managing inactive records, movements of customers to new customer models.
• Support the region and work with the global team to develop and evolve customer data management including identification of new customer data frameworks that accurately represent the way CooperVision engages with its customers.
• Additional accountabilities include: maintaining contact data in SalesForce CRM, EMEA data changes to SalesForce Apttus accounts, Customer/Finance data for non-golden set up relating to products and pricing and supporting data governance of distribution data in JDA.
• Anticipated role breakdown: 60% customer data analysis and management, 20% OTC functional capability review and enhancement, 10% personal development

Travel: This role can be based anywhere in the UK or Europe and travel will be required depending on the needs of the project or depending on the needs of the Commercial Operations & Strategy function:

Qualifications, Knowledge, Skills and Abilities: The successful candidate will have a data management and analytics background with a knowledge of information technology systems and tools.

• Oracle EBS or fusion
• Oracle TCA, Order to Cash modules
• Excellent data manipulation skills using SQL, Python and Excel
• Good communication and partnering skills
• Attention to detail
• Ability to work accurately in a fast paced environment
• Good knowledge of key commercial processes
• Good knowledge of how systems and data support key commercial processes
• Good analytical and problem solving skills
• English language - Excellent written and verbal communication skills
• Knowledge of relevant applications such as Sales Force, eCommerce applications, big data solutions, and data management and linkage tools.

Work Environment:

• Desk based – and expected to combine office working with home working
• Prolonged screen use
• Onsite – with internal flexible working policy

Experience:

• Prior experience/expertise with Customer Master data, Oracle TCA structure, SalesForce (SFDC) and Manufacturing & Distribution using JDA is a plus.
• Experience of data maintenance and analysis in MDM technology (preferably Oracle)

Education: Bachelor’s degree in information technology related discipline preferred

What we offer: You’ll receive competitive compensation and a fantastic benefits package including; 25 days holiday, pension scheme, healthcare cover, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more!

We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential.