Who we are in a nutshell.
At BES Group, we pride ourselves on being the leading end to end risk management solutions provider in the UK and Ireland. That means it’s our job to help keep our customers assets’ legally compliant, operational and, above all else, safe. And we do this with a team of the very best people, simple.
Our Group IS Team has a significant responsibility for the strategic and continuous improvement of our operations across BES Group. This role offers an outstanding opportunity to join our business at a key moment in our evolution and to make a lasting impact on our technology organisation and business systems capability. We are a rapidly growing Private Equity backed business and are highly acquisitive in the engineering Testing, Inspection and Consultancy sector. BES Group currently comprises 1900 office and field force team members across 15 businesses, more than half of which have been acquired in the last 2-years.
What will you be doing?
Reporting to the Head of Inspection Systems, as a Senior Business Systems Analyst you will be responsible for shaping, leading and playing a key role in the delivery of a portfolio of continuous improvement activities for our planning systems and processes. Our UK Engineering Inspection operations are critical to the overall commercial performance of our business. Within these operations, our Field Service Planning System is responsible for the efficient scheduling of over 500 UK based field service engineers. This is a customised system based on FLS Visitour and is tightly integrated with our policy administration and other systems, in a Microsoft centric system landscape.
You will be a key member of our IS team as you further develop and apply extensive expertise in field service planning systems.
You will:
Collate, curate and manage our planning systems improvement backlog and coordinate the governance board to select and prioritise initiatives to progress.
Support and participate in the design and build of solutions for the selected improvements, working withing a multi-disciplinary Planning Improvement Team (comprised of senior operations colleagues, vendor product experts, data scientists as well as IT architects and developers).
Plan and execute testing as part of the solution delivery process.
Coordinate acceptance testing with planning systems operations colleagues.
Manage the successful technical and operational deployment of changes.
Identify further opportunities for further improvement by applying your planning system expertise and collaborating with other members of the Planning Improvement Team.
Provide level 2/3 planning system expert production support as required.
As part of our team, you will get:
A starting salary between £45,000 - £55,000, depending on experience
A flexible working approach, the role will be based in our Manchester city centre office, with some home based working available (you must have suitable Wi-Fi, and provide your own office set-up for time spent working from home)
Up to 10% pension contribution
2 x life cover
Enhanced maternity / adoption leave
Annual salary review
25 days annual leave plus bank holidays
An additional day’s holiday for your birthday every year
Access to our buy and sell holiday scheme
Electric Vehicle salary sacrifice scheme
Discounts and savings via our employee benefits portal
Health and wellbeing support via our Employee Assistance Programme
Company-wide volunteering scheme
Guaranteed fundraising support for your chosen charity
To join our team, you will need:
Previous experience in a system, business or data analyst focussed role.
Experience as a business analyst or operations role working with customer contact centre systems and customer service portals.
Delivery through the full design-deployment life cycle of multiple IT projects in a business analyst or similar role.
Management or leadership responsibility for small IT (<5 people) projects and improvement initiatives.
Experience using data analysis (e.g. using Excel, SQL, Power BI etc) to analyse data to identify improvement opportunities.
Strong problem-solving and analytical skills, with the ability to design practical solutions.
Excellent analytical and problem-solving skills with a focus on data-driven decision-making using tools such as SQL, Power BI, Excel etc.
Effective communication and stakeholder management skills, bridging technical and non-technical audiences.
Ability to manage multiple priorities and deliverables in a fast-paced environment.
Strong documentation skills, including process mapping and technical requirements drafting.
Some understanding of field service planning operations and the KPIs used to measure and manage performance (desirable)
Solution delivery with low-code platforms such as Microsoft (desirable)
Programming skills in 1 or more languages (desirable).
Degree in a relevant field such as Computer Science, Information Systems, or Business Administration (desirable)
Certifications or training in low-code development platforms, particularly Microsoft Power Platform (desirable)
Please Note: this is not a programming role, though a comprehensive understanding of systems and data is an advantage.
We want you to be you
Our focus on diversity, equality and inclusion is here to stay.
Our team is made up of some of the most skilled and talented people and that’s what matters to us. At BES Group, we want our people to know that they can be their true authentic selves at work, it really is that simple.
What’s more, we’re a Real Living Wage employer across our complete business and we are delighted to have pledged our commitment to the military community by signing the Armed Forces Covenant.
Go for it! Research suggests that some people tend to only apply for roles if they meet all requirements. If you don't meet every point above, but still feel like you could really help make a difference in this role, please apply, you might be exactly what we’re looking for.
To apply for this role, simply click ‘Apply’. We ask for some basic contact information and a CV or your LinkedIn profile, it’s that easy! Please note, successful candidates will be required to complete the relevant background checks as part of the recruitment process.
BES Group, where our people and our customers come before everything else
