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Job Title:Senior Analyst Performance UK & IE
Location:Birmingham / Croydon - Hybrid/Office
Start date:ASAP
About the role:The role is reporting to the Head of Central Reporting and locally to the UK and IE head of transversal. As part of the Performance Management team placed within our Operations Performance & Productivity division, the 'Data Analyst - Business Intelligence' role is responsible for providing an accurate and comprehensive visibility of Operations performance to business owners, including Activity, Quality, and Productivity indicators for all LoBs in the British & Irish Bus. The primary duty of the Business Intelligence Analyst is to transform data into insight that can help to improve the value of the business. A Business Intelligence Analyst is responsible for the success of the business because the organization uses data they collect to discover areas of revenue loss and identify areas that need improvement in order to increase the company's profits. He/she will enable all stakeholders to make better and quicker decisions and thus ultimately improve the Operations' performance as well as employee engagement.
What you will do:
- Identify, collect and analyse the needs in terms of KPIs and dashboards required by the business stakeholders, including call center leaders, management, and other functions and headquarters.
- Develop a framework to methodically and qualitatively collect/store raw data from different sources, transform it into agreed upon KPIs, displayed into comprehensive regular dashboards at different frequencies (daily/weekly/monthly/quarterly/yearly) and levels of granularity.
- Monitor and analyse performance trends or patterns and proactively deliver alerts and actionable insights to relevant decision-makers.
- Work closely with the headquarters team to ensure a successful local implementation of the global business intelligence tool (Power BI based).
- Support business owners in preparing performance review presentations and act as a point of contact for the Headquarters to provide additional/ad-hoc KPI and analysis under agreed deadlines.
- Document the business intelligence operating procedure, to be continuously updated/improved based on process evolutions and feedback from internal customers.
- Collaborate and share best practices with team members, and undertake any additional tasks as required by the hierarchy.
What you will need:
• Strong management skills
• Data Analysis and Interpretation
• Statistical Knowledge
• Organization skills
• Problem-Solving
• Communication Skills
• Attention to Detail
What you will bring:
- College degree in Computer Science, Engineering, Mathematics/Applied Statistics, Finance or a related field
- Minimum 3-5 years' experience as a data analyst/scientist/engineer in a customer-focused and performance-driven organization
- Good knowledge in query and program languages such as SQL, JavaScript
- Experience in using ETL such as Pentaho, SSIS and reporting tools such as SSRS, Report Builder.
- Experience with BI tools such as Power BI, MicroStrategy, Tableau.
- Experience in Data Management, Big Data, WFM, CRM, and Telephony systems is a strong advantage.
- Ability to work effectively in a multi-task environment
- Fast learner and able to work well under pressure, good team spirit.
- Good problem-solving skills
- Self-motivated with a positive attitude
Health & Safety:
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your Supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees.
Training:
• To advise your Manager of any areas of work which you feel require you to receive additional training.
• Be available for training on new schemes and skills as required.
Quality Management System:
• To work as a member of a team within the quality system and follow all documented quality procedures and instructions.
Key Performance Areas:
• To work towards achieving 100% on all individual objectives and those set for the department.
Regulatory:
• To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.
Staff Benefits:
You will receive excellent training for this role as we are dedicated to 'Achieving Excellence Through Learning.' You are always encouraged to bring your ideas and highlight any areas for improvement in processes. In exchange for your expertise, experience, and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment-linked benefits. We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months' probation, Corporate Social Responsibility, and an interest-free season ticket loan after probation.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
We also provide a comprehensive Employee Assistance Programme (EAP) which is available from day one of employment. Confidential 24/7 helpline and an app to access life, money, and wellbeing resources including mental wellbeing support, debt and legal advice.
Allianz Careers:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation. Great to have you on board. Let's care for tomorrow.
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