Planner | Scheduler - Social Housing Repairs Specialist (TW11 Area) - Immediate Start!
Are you an exceptional Planner or Scheduler ready to elevate your career in social housing Do you possess first-class customer service skills, a meticulous eye for detail, and a talent for making complex operations run smoothly We're offering a highly competitive rate, a clear path to permanent employment, and a chance to truly impact lives!
Location: TW11 Area, London (Specific postcode area – e.g., Teddington, Hampton, Strawberry Hill) Pay Rate: £15.00 - £23.00 per hour (Experience-dependent) Contract Type: Temporary to Permanent (Temp-to-Perm) Sector: Social Housing Repairs & Maintenance Start Date: Immediate Opportunity
We are actively seeking a dynamic and highly organised Planner/Scheduler to become a cornerstone of our efficient repairs and maintenance service within the social housing sector. If you are passionate about customer satisfaction and thrive on optimising resources in a fast-paced environment, this is the role for you. You'll be instrumental in ensuring our residents receive timely and effective service delivery across the TW11 area.
Why This Role Stands Out:
Exceptional Earning Potential: Highly competitive hourly rate with scope for growth.
Clear Pathway to Permanent: Start immediately on a temp-to-perm contract with genuine long-term career prospects.
Impactful Work: Directly contribute to improving living conditions and resident satisfaction in your local community.
Dynamic Environment: Work at the heart of operations, combining customer service with crucial logistical planning.
Hybrid Working: Benefit from a flexible working model [if confirmed, mention specific days or frequency, e.g., "with set days in our local office"].
Your Core Responsibilities as Planner/Scheduler:
End-to-End Query Resolution: Own and resolve customer queries effectively across all channels (phone, email, webform, face-to-face, social media) from start to finish, ensuring all communications meet service level agreements (SLAs).
Strategic Job Triage: Accurately triage all incoming repair jobs in line with contractual scope, meticulously defining and allocating the correct service levels and trades.
Optimised Scheduling & Resource Management: Take charge of monitoring daily work volumes and ensuring the efficient use of resources. This includes assigning all tasks to operatives and subcontractors (emergency and routine) with agreed, precise appointments, ensuring optimal timings and correct trades.
Complaint Reduction: Proactively work to reduce complaints by aiming for first-time resolution of issues.
CRM & Data Accuracy: Expertly manage all activities on our CRM system, ensuring real-time information is always accurate and up-to-date.
Collaborative Problem Solving: Work seamlessly with field teams and other departments to address and resolve job-related issues, such as missed appointments, escalating effectively when needed.
Administrative Support: Provide essential administrative support, including writing block letters and other general tasks.
Data Compliance: Maintain a strong understanding of GDPR and data requests, ensuring all resident information is handled with utmost care.
Who We're Looking For:
First-Class Customer Service: Demonstrated experience in delivering exceptional customer service, preferably within a repairs or social housing context.
Investigative & Responsive: Proven ability to investigate, evaluate, and respond to situations quickly and effectively.
IT System Confidence: Highly proficient and confident user of IT systems, including Microsoft Word, Excel, PowerPoint, databases, and email. You'll be digitally savvy and quick to learn our specific platforms.
Meticulous & Organised: An inherently organised and methodical individual with excellent accuracy and unwavering attention to detail.
Clear Communicator: Possess outstanding verbal and written communication skills, able to adapt your style to a diverse range of customers and colleagues.
Problem-Solver & Decision-Maker: Adept at making wise decisions and solving problems efficiently, understanding the diverse needs of customers.
Collaborative & Accountable: A team player who champions collaborative working and takes ownership, consistently doing what you say you will.
Apply Now and Schedule Your Next Career Move!
This is an unmissable opportunity to join a values-driven organisation where you can make a tangible difference every day. If you're ready for a rewarding challenge in the TW11 area, submit your CV without delay
