Salesforce Data Quality Analyst

Riskonnect
Brighton
1 month ago
Applications closed

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Overview

Riskonnect is looking for a highly detail-oriented Salesforce Data Quality Analyst to lead operational data cleanup, enrichment, and maintenance activities across our CRM ecosystem. This role will ensure Salesforce is a reliable, unified platform supporting critical processes across Sales, Marketing, Finance, Customer Success, and Professional Services.

You’ll work hands‑on to improve account, contact, lead, and opportunity data while supporting integrations with systems like NetSuite, Gong, ZoomInfo, and HubSpot. You’ll be the go‑to expert for data integrity—keeping our customer and prospect data clean, consistent, and actionable.

Key ResponsibilitiesData Cleanup & Maintenance
  • Identify and resolve duplicate, incomplete, and inaccurate records in Salesforce using tools like Data Loader, Excel, DemandTools, RingLead, or Cloudingo
  • Merge and normalize data across related objects—particularly accounts, contacts, and opportunities
  • Standardize data formats, naming conventions, and account segmentation criteria
  • Maintain and optimize account hierarchies and parent‑child relationships to support territory alignment, GTM planning, and enterprise reporting
CRM Ecosystem Support
  • Monitor and validate data integrations from and to Salesforce, especially with NetSuite (ERP), Gong (call intelligence), ZoomInfo (data enrichment), and HubSpot (marketing automation)
  • Troubleshoot sync issues and support data reconciliation between Salesforce and connected systems
  • Partner with CRM administrators and integration teams to improve automated data flows and error handling
Governance & Reporting
  • Track and report on key data health metrics (e.g., duplicate rates, completeness scores, error trends)
  • Support audit readiness and compliance initiatives through strong documentation and data validation practices
  • Participate in regular data audits and implement remediation plans for any anomalies found
Cross‑Functional Collaboration
  • Partner closely with Sales Operations, Marketing, Customer Success, and Finance to align CRM data with business goals
  • Field data quality requests and help define SLAs for data updates, enrichment, and support
  • Educate users on proper data entry protocols and support adoption of best practices
Qualifications
  • 3+ years of experience in CRM data quality, stewardship, or operations roles—Salesforce experience is required
  • Demonstrated success with operational data cleanup, record deduplication, and large-scale data correction
  • Proficiency with Salesforce datamodel to understand integrity relationships between Accounts, Contacts, Leads, etc (All Salesforce standard Objects)
  • Proficiency with Salesforce data tools (Data Loader, Workbench, SOQL) and Excel; experience with DemandTools, Cloudingo, or RingLead a plus
  • Understanding of CRM‑object relationships (Accounts, Contacts, Leads, Opportunities, Custom Objects)
  • Experience working with integrated systems like NetSuite, HubSpot, ZoomInfo, Gong, or other GTM platforms
  • Strong troubleshooting and data validation skills; confident navigating sync issues and system discrepancies
  • Excellent communication skills and ability to collaborate across technical and non‑technical stakeholders
  • Familiarity with basic data governance principles and data compliance requirements (e.g., GDPR, CCPA)
Nice to Have
  • Experience supporting RevOps, SalesOps, or MarketingOps teams
  • Salesforce Administrator certification
  • Exposure to MDM (Master Data Management), data warehouses, or CDPs
  • Familiarity with middleware tools such as Boomi, Workato, or MuleSoft


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