Product Support Engineer (on-site)

Job title: Product Support Engineer (on-site)

Location: Warwickshire

Employment: 12-month Contract

IR35 determination: Inside

The purpose of this role is to contribute to the development and delivery of business processes for the build operations, resource and capacity planning for all programmes, build site and unit moves logistics. You’ll also help in identifying and delivering continuous improvement projects for our build facility, whilst managing day to day responsibilities of direct reports.

Job Description:

• Responsible for managing the shortage parts post allocation and managing the movement of those parts between stores and build zones.
  
  
• Responsible for the management of the missing, damaged wrong processes within the build operations.
  
  
• Coordinating rework activities through the material withdrawal process and managing the correct process of parts returned to support the build.
  
  
• Coordinate various stakeholders such as Stores, NRP, Supply Chain, Build Planning and Build Operation, to ensure part kits are complete and support resolution of issues.
  
  
• Investigating the root cause of any part pick issues with a problem-solving methodology.
  
  
• Coordinate, deliver and maintain operational processes, ensuring deliverables meet the strategic objectives of the area.
  
  
• Coordination of parts returned from build and investigation into the reason parts aren’t required and utilising those parts back to build.
  
  
• Creating and managing pick kit Matrix for each build and updating on Wrike
  
  
• Interface with key stakeholders, ensuring that service and process objectives are delivered efficiently.
  
  
• Systems investigations into overall parts queries and shortages (GPIRS)
  
  
• Shortage parts Escalation points for any risks to build operations.
  
  
• Attend reasonable requests from the area Management or Lead levels.
  
  Essential Skills:
  
  
• Competent IT skills to support data analysis and produce reports, intermediate/advanced skills in Microsoft Excel (VBA and Power Query if possible), Tableau or Power BI, Wrike or Microsoft Project.
  
  
• Understanding of parts tracking via GPIRS / SAP (awareness) or similar system to control Bill of Materials.
  
  
• Proficient communication and organisation skills to work with multiple simultaneous tasks and a driving license for occasional travel between Whitley & Lyons Park.
  
  Desirable Skills:
  
  
• Experience in a logistics and parts environment.
  
  
• Experience in stakeholder management.
  
  
• Proficient in problem solving.
  
  
• Data-driven profile, with experience with Excel reports, crossing data from multiple sources using formulas, pivot tables and charts.
  
  Education:
  
  
• Educational Background in Data Analytics, Production/Manufacturing Engineering, Logistics or Administration.
  
  
• Desired IT Background: Intermediate to Advanced Skills on Excel (VBA, Power Query, Custom Functions and others)
  
  
• Business Intelligence Knowledge, capable to produce dashboards from scratch and work in the maintenance (Power BI, Tableau or any other similar tool)
  
  
• Project Planning software skills, like Microsoft Project, Oracle P6, Wrike or similar tools