Product Support Engineer

Expleo is seeking a proactive and detail-oriented Product Support Engineer, to support one of our high-profile clients in the delivery and optimisation of build operations across their programmes. This role plays a crucial part in driving operational readiness, logistics, and part management in a fast-paced manufacturing and engineering environment.

You'll be central to the coordination of resource and capacity planning, logistics for unit movements, and delivery of continuous improvement projects within the build facility. With varied responsibilities and multiple stakeholders, this role suits someone with excellent multitasking, stakeholder engagement, and process optimisation skills.

Key Responsibilities

Manage shortage parts post-allocation, ensuring correct movement between stores and build zones.
Oversee the missing, damaged, and incorrect part processes within build operations.
Coordinate rework activities, ensuring proper documentation and materials withdrawal processes.
Collaborate with stakeholders across Stores, NRP, Supply Chain, Build Planning, and Operations to resolve part kit issues and ensure completeness.
Investigate root causes of part pick issues using structured problem-solving methodologies.
Create and manage pick kit matrices for each build using Wrike or similar platforms.
Lead systems-based investigations for part queries and shortages using tools such as GPIRS and SAP (or equivalents).
Manage returned parts and reintegrate them into the build process where applicable.
Act as the primary escalation point for shortage risks affecting build operations.
Generate and maintain operational reports and dashboards to support data-driven decision-making.
Support continuous improvement initiatives across logistics and build preparation functions.
Respond to additional requests from area management or leads as required.Essential Skills & Experience

Strong IT competency: Intermediate to advanced Excel skills (VBA, Power Query, pivot tables, formulas).
Experience with project/task management tools such as Wrike or Microsoft Project.
Understanding of GPIRS, SAP, or similar Bill of Materials and parts-tracking systems.
Confident communicator with strong organisational and multitasking abilities.
Full UK driving license required for site travel. Desirable Skills

Prior experience in a logistics or parts coordination role, ideally in a manufacturing or engineering environment.
Proficiency in data analysis and progrem-solving, with a methodical, root cause-driven approach.
Familiarity with Business Intelligence tools (e.g., Power BI, Tableau) to create and maintain dashboards.
Stakeholder management experience, with the ability to influence and collaborate across teams.Education & Technical Background

Degree or vocational training in Data Analytics, Production/Manufacturing Engineering, Logistics, or Business Administration.
Proven experience in handling complex data, ideally involving cross-platform data analysis.📩 Interested? Apply now or get in touch to find out more about this opportunity with Expleo.

Leanne Eaton

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