Product Data Quality Analyst

The Product Data Quality Analyst supports the Product Data Quality Executive in maintaining and improving the quality of manual product part codes across Softcat's systems. This role is instrumental in executing data quality checks, enriching product records, and ensuring smooth data flow between CRM and the Master Data Management (MDM) platform to agreed SLAs. The Analyst will also contribute to identifying opportunities for process improvement, while the Executive leads on business process design and implementation.

• Perform regular audits and cleansing of manual product part codes to ensure accuracy, consistency, and completeness.
• Apply validation rules and quality checks to maintain high standards of product data integrity.
• Investigate and resolve data quality issues, escalating complex problems to the Product Data Quality Executive.
• Support the execution of business processes for manual part code creation, enrichment, and integration between CRM and MDM.
• Assist in tracking the lifecycle of product records, ensuring timely updates and completeness.
• Contribute insights and feedback to improve existing workflows and identify inefficiencies, while deferring process ownership to the Executive.
• Monitor data movement between CRM and MDM systems, flagging integration issues and inconsistencies.
• Collaborate with data engineering and IT teams to support troubleshooting and resolution of data flow problems.
• Work with product teams, sales, and data owners to collect missing product information and enrich incomplete records.
• Maintain strong communication with internal stakeholders to ensure alignment on data quality standards.
• Maintain up-to-date documentation of data quality procedures and business rules.
• Support the creation of reports and dashboards to monitor data quality metrics and highlight areas for improvement.

• Strong attention to detail and commitment to data accuracy.
• Experience working with CRM systems and MDM platforms (MS Dynamics and CluedIn experience is a plus).
• Basic understanding of data governance and data quality principles.
• Familiarity with data integration workflows and ETL processes.
• Good analytical and problem-solving skills.
• Effective communication skills with both technical and non-technical audiences.
• Experience with MS Purview and PowerBI is desirable.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.