POS Operations Team Leader

Bromley
3 weeks ago
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Trust Payments has an exciting opportunity for a POS Operations Team Leader to join their team.

Location: Bromley, UK (Hybrid)Salary: Competitive + Benefits

Job Type: Full – Time Permanent

About Us:

Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.

We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.

We have a passionate, collaborative, and diverse culture that recognises that every employee contributes to our business success.

POS Operations Team Leader - The Role:

Working within the Operations Department, the POS Intergration Officer will be responsible for maintaining proper and correct merchant records as well as promptly handle merchant onboarding processes, whilst also assisting with physical management of stock. Both internal within our MT office, and with our local logistics partner.  

Candidate will also be required to assist with merchant queries through email or telephone when required.

POS Operations Team Leader – Key Responsibilities:

  • Oversee terminal orders, stock levels, and delivery coordination to meet merchant expectations

  • Manage and support merchant onboarding and POS integration, working with internal tech teams and third-party partners

  • Monitor and maintain accurate merchant records and system updates, ensuring data integrity

  • Provide support to internal teams on SalesForce-related tasks and assist with merchant queries via email or phone

  • Collaborate with Sales, Commercial, and Development teams to streamline POS processes and ensure timely service delivery

  • Contribute to reporting efforts, including operational performance, SLAs, estate management, and billing reviews

  • Help manage physical stock in partnership with the local logistics provider and support general departmental operations

  • Participate in extended cover for UK market on a rota basis with POS Ops team up to 18:00 CET 

    POS Operations Team Leader - You:

  • General Education level SEC Grade 5

  • 2 years' experience in a similar environment would be valuable

  • Card Acquiring knowledge highly beneficial

  • Strong communication skills in English, both written and verbal

  • Proficiency in MS Office particularly Word and Excel

  • In-depth knowledge of Salesforce and Omnipay would be beneficial

  • Basic understanding of PCI (Payment Card Industry) requirements

  • Ability to balance multiple priorities effectively

  • Interest in continuous learning and contributing independently

  • Attention to detail and thoroughness

  • Collaborative team contributor

    POS Operations Team Leader – Benefits:

    We offer comprehensive benefits to support our team members and their families' well-being.Our robust benefits package includes (subject to local office benefits policy):

  • Be part of a dynamic, market-leading Fintech experiencing rapid growth

  • Flexible work arrangements tailored to role requirements and business needs

  • Comprehensive wellness initiatives, including mental health resources assisted by internally qualified mental health first aiders

  • Extensive leave provisions, encompassing annual, volunteering, and birthday allowances

  • Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption Leave

  • Robust compensation package, including pension scheme, healthcare plans, and life assurance

  • Regular corporate events fostering team cohesion and company culture

  • Diverse company culture and global working environment

  • Continuous professional development and career advancement opportunities

    Trust Payments is an Equal Opportunities EmployerWe’re a growing business committed to building an inclusive workplace where everyone can thrive. We value individuality and believe diverse perspectives drive innovation. That’s why we encourage authenticity and welcome different views, recognising that one size doesn’t fit all. We offer equal employment opportunities to all, regardless of race, religion, gender, age, sexual orientation, disability, or any other protected characteristic. If you need any adjustments to support your application, please get in touch.

    Application Process:

    Ready to revolutionise fintech If you're excited about this opportunity, we'd love to hear from you!

    To submit your application for this POS Operations Team Leader opportunity, please click 'Apply’ now

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