Platform Implementation & Support Coordination

We have an exciting new opportunity at PCE for a Platform Implementation & Support Coordinator to work as part of our BST team.

The Platform Implementation & Support Coordinator is a key role within PCE’s Digital Team, managing the day to day operation of PCE’s digital platforms and supporting end user adoption of PCE’s digital tools. Key tasks include the setup and configuration of new projects, managing user access, resolving platform issues, and maintaining data quality.

Summary

Contract: Full Time, Permanent

Location: Head Office, Tamworth, Staffordshire

Reports to: Digital Development Manager

Competitive remuneration package

• 25 days annual leave plus bank holidays, which increases during employment
  
  
• Pension
  
  
• Life cover
  
  
• Private health insurance
  
  
• Employee Assistance Programme (EAP)
  
  
• Discretionary bonus, EOT Reward bonuses are based on business performance
  
  Location
  
  Whilst predominantly based at Head Office the role holder will be required to work from site at times and therefore may be required to work away from home on occasion.
  
  RESPONSIBILITIES
  
  Responsibilities including but not limited to:
  
  Platform Set-up & Project Configuration
  
  Set up and configure new projects across platforms in line with WGLL and Digital Project Timeline processes
  
  Ensure project templates, permissions, and data uploads meet operational requirements
  
  Create and maintain JSON structures to support custom workflows and configurations
  
  Assist with basic API setup and testing, including payload formatting and endpoint configuration
  
  Platform Maintenance & Data Management
  
  Carry out ongoing updates and data entry tasks across platforms
  
  Validate information for accuracy and completeness
  
  Work with the Ynomia Project Manager to ensure that data reflected on both the Ynomia and Novade platforms are continuously aligned
  
  User Access Control
  
  Manage platform user accounts and permissions
  
  Set up new users, update roles as required, and maintain access logs
  
  Removal of users, when access is no longer required
  
  Liaise with project leads to ensure correct access across all roles
  
  Platform Support & Troubleshooting
  
  Provide first-line support for platform-related issues, including resolving workflow errors
  
  Track recurring problems and work with the Digital Development Manager on systemic improvements
  
  Training & Inductions
  
  Lead digital platform inductions for new starters
  
  Develop and deliver structured on-site training plans, including multi-day, hands-on support for users during project mobilisation phases
  
  Provide on-the-spot guidance to build user confidence and competence
  
  Training Documentation
  
  Create and maintain clear, concise training materials, user guides, and checklists that support different learning styles
  
  Ensure documents are kept up to date with platform or process changes
  
  Support wider training initiatives in partnership with the Digital Team
  
  Standards & Best Practice
  
  Promote consistent digital practices and data standards across teams
  
  Stay up to date with PCE’s processes that interloop with digital to ensure the two stay aligned
  
  Conduct regular data quality checks and audits and follow up with a suitable action plan to drive betterment, working with the wider business to ensure improvements are achieved
  
  Be prepared to support other team members in the delivery of their priorities, as and when required
  
  REQUIRED SKILLS AND BEHAVIOURS
  
  This role requires diligence and a systematic approach to ensure PCE’s digital platforms deliver proficiently for the business at all times. The role holder will need to take ownership and will be responsible for the timely set up of projects and for driving digital process compliance by providing high quality, user friendly training material and support.
  
  Core Skills:
  
  Strong interpersonal skills – builds trust and rapport across all user groups
  
  Patient and supportive in training environments – comfortable delivering 1-to-1 coaching
  
  Highly process driven – a completer finisher who strives to get things done
  
  High attention to detail, checks work thoroughly to ensure delivery is always ‘right first time’
  
  Organised and adaptable – manages multiple onboarding and support activities efficiently
  
  Can work at pace, when required and strives to meet deadlines
  
  Strong command of written language, skilled in producing clear concise training content
  
  Is a self-starter with a good level of confidence and personal motivation
  
  Has the tenacity to steer end users comfortably through change
  
  Technical Skills:
  
  High level of experience in the management of digital platforms
  
  Able to create visually clear and accessible training materials
  
  Familiar with Microsoft 365 (especially Teams, Word, PowerPoint, and Excel)
  
  Basic understanding of JavaScript and JSON – able to interpret and edit data structures for platform configuration and troubleshooting
  
  Exposure to REST API concepts – able to assist with setting up endpoints, headers, and payloads in support of integrations
  
  Degree, HNC/HND, or equivalent experience in Construction Management, IT, Digital Engineering or related field
  
  Knowledge:
  
  Understanding of project workflows and digital data capture tools
  
  Awareness of user access protocols, data quality standards, and platform governance
  
  Familiarity with basic API operation and how digital systems connect and exchange data
  
  Experience of delivering platform related projects, e.g. User management upgrade
  
  Experience of construction related platforms
  
  Behaviours:
  
  Passionate about delivering a great service, as part of the Business Support Team, for PCE
  
  Committed to going the extra mile to get the job done
  
  Inclusive team player who keeps others in the loop
  
  Approachable, proactive, and solution-focused
  
  Takes pride in helping others succeed through effective training and support
  
  Promotes the Company in a professional manner, demonstrating PCE’s ‘4 Behaviours’ at all times:
  
  
• Humble – in how we think and act
  
  
• Honest – to do the right thing
  
  
• Hungry – to be the best
  
  
• Smart – know how to treat people
  
  About PCE
  
  PCE Ltd is an employee owned, forward-thinking superstructure and façade construction specialist, delivering HybriDfMA ‘system build’ solutions on some of the most exciting and innovative projects in the UK. PCE is driven to provide our client partners with the best value, construction speed, and the highest levels of safety and quality, throughout our project delivery. We are a business that strives to deliver the best in everything we do and don't accept second best.
  
  Our people are our partners. Not only is PCE a company equally owned by our people through our Employee Ownership Trust, we believe in the power of employee voice. Our philosophy of engagement, involvement and participation mean our people help make the decisions that define our identity, drive our business, and shape our future, and we all share responsibility for the continued success of PCE as well as the rewards that may come with it. We are proud of our innovation, excellent health and safety standards and numerous best-in-field awards, including the RIBA Stirling award.
  
  Why PCE?
  
  In addition to the great benefits that come with being an employee-owned business, PCE has many reasons why we stand out:
  
  Positive and motivated workforce through the eyes of our employee partners
  
  A family-feel culture
  
  Champions of employee engagement, employee voice and employee-driven change
  
  Competitive remuneration package
  
  Career progression opportunities
  
  Individual development programmes
  
  Full induction programme, with continued support and ongoing training
  
  Commitment to continuous improvement governed by innovation, sustainability and advanced digital techniques
  
  Our People
  
  We are proud of the working environment we have created, which allows our people, teams and business to thrive. We want candidates with the right attitudes, behaviours and work ethic to be a part of the successful team at PCE, as we believe that great teams are made up of a diverse blend of strengths, backgrounds, views and experiences. If you are hungry, reliable, have a positive attitude and are a self-developer, we would love to welcome you to our team!
  
  All applicants must have a legal right to work in the UK
  
  All applications processed for legitimate recruitment purpose only
  
  PCE Ltd is an equal opportunities employer