Flexible Benefits Delivery Consultant
Due to our continued growth and plans, we have an exciting opportunity for a Flexible Benefits Delivery Consultant (known internally as a Platform Delivery Specialist) to join a growing team in any of our Bristol, London, Glasgow or Cheltenham offices on a hybrid basis (2-3 days in the office). As our clients are based throughout the UK, this role also requires reasonable flexibility in working hours from time to time and occasional travel to other offices and client premises.
Platform Delivery is responsible for the implementation and ongoing maintenance of our benefits and engagement platform, 4me and the team sits within our Employer Consulting area. Employer Consulting covers a range of services from advice around corporate risk, data analytics, workplace consultancy, DC pensions, health and wellbeing to wider reward/flexible benefits.
What will I be doing?
You will have a portfolio of clients and will, under the guidance of the Platform Delivery Manager (PDM), be responsible for all work relating to your clients: gathering requirements, system configuration, user testing, renewals and system updates, ongoing updates and maintenance and delivery of platform enhancements. You will deal with the client around ongoing queries and oversee the success of employee helplines for your clients.
This role will also be responsible for coordinating processes and efficiencies for the team, in line with wider EC practices and could support the PDM around proposition and platform development.
Undertake client implementations and renewals on the 4me platform
Oversee any administration of clients’ schemes using the 4me platform to deliver efficient service
Prioritise workloads and deliver agreed services in accordance with service levels and budget
Work with the PDM to analyse information and assist in preparing recommendations to improve the platform services (implementation and ongoing) for clients
Attend client meetings as and when required, including business development meetings
Provide mentoring and training (and possible line manager support) to junior team members
We would love to hear from if you have:
At least 4 years’ experience of flexible benefit implementations and client delivery, using technology platforms
Good knowledge of employee benefits and market practises
Strong experience with Excel and data manipulation
Good time management skills
Knowledge of HTML, CSS, Javascript, data encryption, APIs, SFTP
What’s in it for you:
Competitive discretionary annual bonus
Generous pension scheme
Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts
For a full list of benefits, please click
or call us on (phone number removed).
Postal applications should be sent to: Resourcing & Talent Acquisition, Barnett Waddingham, St James's House, St James Square, Cheltenham, Gloucestershire, GL50 3PR
To find out more about us, please click :
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