People Services Assistant

People Services Assistant

Job Introduction

Are you an experienced HR Administrator looking to make a meaningful impact within a dynamic organisation? We are seeking a proactive and well-organised professional to join our People Services team on a 6-month fixed-term basis.

In this role, you will be the friendly face manning the People Services Helpdesk (shared HR inbox), efficiently managing core HR administrative tasks and ensuring our HR system (IRIS Cascade) is accurate and up to date. Your attention to detail and ability to effectively handle multiple priorities will be vital in supporting the smooth operation of our HR functions.

You will work closely with colleagues across the organisation, providing support throughout the entire colleague lifecycle, from onboarding to offboarding, and managing a wide range of HR queries and processes. Your expertise will help maintain accurate people data, facilitate HR activities, and contribute to overall colleague experience.

This position offers an excellent opportunity to bring your HR administrative skills into a supportive team environment, working alongside passionate professionals committed to delivering an excellent colleague journey.

If you are a HR professional with a strong administrative background and a passion for helping others, we would love to hear from you.

Our team typically works in the office 1-2 days a week, making Monday a key collaborative day for the People Services team.

Role Responsibility

• Offer first line support and advice to colleagues regarding a variety of people related queries, such as contractual, policy and process-related employment matters.
  
  
• Action and resolve all people services transactions and tasks promptly, accurately, and confidentially.
  
  
• Maintain precise people data in our HR system, IRIS Cascade (PeopleFirst).
  
  
• Carry out audits to maintain data integrity.
  
  
• Generate people metrics by running reports in PeopleFirst to support data analysis.
  
  
• Assist the People Operations team with a diverse range of HR tasks, including policy updates, document management and administration.
  
  
• Foster strong relationships with people leaders and collaborate effectively across various offices and departments.
  
  
• Organise and manage colleague personnel files and ensure timely distribution of HR-related documents.
  
  
• Contribute to monthly and annual HR processes such as payroll, salary reviews, and benefits.
  
  
• Contribute to project work by ensuring tasks are completed efficiently, on time, and within budget.
  
  The Ideal Candidate
  
  For this exciting opportunity, the ideal candidate will have the following qualities:
  
  
• Enthusiastic and proactive team player
  
  
• Excellent communicator with a passion for customer service and helping others
  
  
• Exceptional attention to detail and accuracy in all work undertaken
  
  
• A proactive approach, consistently seeking ways to improve processes and workflows
  
  
• Proficient administrative abilities
  
  
• Trustworthy and committed to maintaining confidentiality at all times
  
  
• Well organised, with the ability to manage and prioritise multiple tasks
  
  
• Knowledge of people policies and an interest in HR
  
  
• Eager to learn and quick to adapt
  
  
• Confident working independently and collaboratively, supporting others
  
  
• Problem-solver with a positive attitude
  
  
• Comfortable navigating systems and software
  
  It would be an added bonus if you also have:
  
  
• Knowledge of current employment laws, best practices, and contemporary HR approaches
  
  
• Familiarity with employee relations approaches
  
  
• Educational background, such as a graduate degree or at least Level 3 CIPD (Chartered Institute of Personnel and Development) qualification or studying towards
  
  
• Demonstrated hands-on administrative experience within HR
  
  
• Experience with the IRIS Cascade HR system (PeopleFirst)
  
  We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.
  
  Package Description
  
  
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
  
  
• 25 days annual leave plus flexible bank holidays (pro-rata)
  
  
• Private Medical Cover and Healthcare cash plan
  
  
• Career development and progression opportunities
  
  
• A culture that promotes inclusivity, wellbeing and rewards hard work
  
  
• Paid volunteering day
  
  
• 6x salary death in service
  
  
• A personal GP service enabling you to get a video consultation with a NHS-registered private GP
  
  
• Employee Assistance Programme
  
  About the Company
  
  The Medical Protection Society Ltd (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world.
  
  We are a not-for-profit organisation, meaning member’s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice.
  
  Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions.
  
  To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core