Onboarding & Data Governance Assistant

Location: United Kingdom

AAB is a tech-enabled business critical services group providing audit and accounting, tax, payroll and HR, outsourcing and advisory solutions globally. We help our clients manage the critical elements of their business – its people and its finances – by providing resources and technology that ensure things run smoothly no matter what hurdles they encounter.

The Onboarding & Data Governance Team plays a crucial group-wide role within AAB's Operational Support Services team, ensuring a seamless integration of new clients into AAB's ecosystem and supporting our vital regulatory compliance. This position demands meticulous attention to detail and a proactive approach to managing the onboarding process, from initial Anti-Money Laundering (AML) and Know Your Customer (KYC) checks to monitoring and supporting requirements for ongoing client due diligence and dealing with the compliance aspects of client exits, all handled within our CRM system. Technical support and ongoing training will be provided by the Onboarding & Data Governance Lead and the Business Protection Team in relation to client acceptance, AML and KYC checks and other relevant client compliance requirements.

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• Process Management: Oversee the end-to-end client onboarding process, ensuring adherence to established workflows without overlooking any steps.
  
• Information Accuracy: Ensure all client information is accurately recorded and maintained within the CRM system.
  
• Conduct AML and KYC checks in line with regulatory policies, including open-source adverse media searches and using tools like SmartSearch.
  
• Monitor changes in client ownership or control, update AML/KYC checks accordingly, and support ongoing due diligence.
  
• Prepare and issue professional enquiry requests aligned with the services provided, ensuring timely follow-ups and responses.
  
• Draft and issue engagement letters and extra service orders, including necessary appendices, and manage the signing process via the CRM.
  
• Maintain up-to-date and accurate client data within the AAB CRM system, ensuring completeness for integration with other systems.
  
• Manage the client disengagement process, including issuing responses to professional enquiries, sending disengagement letters, and closing client accounts.
  
• Assist in various tasks and projects as required, demonstrating flexibility and adaptability.
  
• Stay updated with the latest AML and KYC regulations, leverage tools like SmartSearch, maintain clear communication, and continuously improve onboarding workflows.
  

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• Solid understanding of AML and KYC regulations.
  
• Familiarity with CRM, document management, and agreement management platforms.
  
• Willingness to develop skills and knowledge.
  
• Strong organisational skills, keen eye for detail, and ability to manage multiple tasks.
  
• Excellent communication skills, written and verbal, engaging effectively with a range of stakeholders.
  
• Strong time management and ability to work independently.
  

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• Experience in client onboarding or related field, preferably within a professional services environment.
  
• Proactive problem-solving and ability to work independently and as part of a team.
  
• Understanding of a professional services organisation advantageous.
  

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• Collaborative office setting with high standards of stakeholder/client service and compliance.
  
• Open to ideas and suggestions to enhance efficiencies.
  

AAB Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Unsolicited CV’s sent to AAB by Recruitment Agencies will not be accepted for this position. AAB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Salary: Competitive

• Entry level

• Full-time

• Other

• Professional Services

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