HIVED is the first fully electric delivery company designed for the ecommerce market. With our purpose-built technology, commitment to an exceptional delivery experience, and sustainability-as-standard approach, HIVED is setting a new delivery standard for retailers and consumers.

HIVED has already delivered millions of parcels across London for the biggest brands including ASOS, Uniqlo, Nespresso and Zara. Backed by leading Investors such as Maersk Growth, Pale Blue Dot and Planet A Ventures, HIVED is at the forefront of sustainable, scalable logistics solutions.

About HIVED

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as Zara, Uniqlo, ASOS, Nespresso, and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility includingPlanet A Ventures,Maersk Growth,Pale Blue Dot VC,Eka Venturesand the British government. We’re passionate about driving innovation and redefining the future of delivery.

Role Overview 

We are looking for an enthusiastic and detail orientated Network Associate, responsible for making sure that all our retailer collections are completed seamlessly, that our nights run smoothly and that the delivery team are setup for success in the daytime.

They will need to bring a positive and friendly attitude and have a high propensity to learn and develop. They will also need to be flexible on working hours, comfortable working evenings and weekends as required to ensure there is the necessary contact time with all shift patterns.

All Operations roles at HIVED primarily based at our depot in Woolwich and will require weekend working. This this is shift based role, and the shift pattern may change over time.

Responsibilities 

Routing

• Conduct routing on a daily basis for all of our parcels out for delivery the next day in accordance with the Network plan
• Hit KPI’s and targets for routing whilst balancing route durations in line with legal limits and driver efficiency targets

Capacity and Planning Management

• Serve as the primary point of contact for addressing collections related inquiries, concerns, and support needs from our retailers
• Manage and monitor the night time collections network to ensure all time slots are hit and collections are completed this also involves making sure our multi-site operations also run seamlessly from an planning and execution perspective
• Liaise and manage with our third party network partners, with accountability for day to day collaboration and pro-active suggestions for improvements to ways of working

Manage driver performance

• Conduct regular assessments to understand how our drivers are performing, giving feedback and helping our driver team to keep improving
• Review reports and data and identify areas of improvement for the business
• Deal with all driver related queries and issues

Collections Driver Engagement & Support

• Be first point of contact with collections drivers to ensure that they are on-time and supported in their work
• Manage and resolve inbound driver queries promptly, demonstrating a deep understanding of operational dynamics and offering timely solutions, including escalating queries requiring specialists where/when required
• Manage the collections driver pool, including training remotely based workers at our other sites
• Collaborate with the wider operations team including fleet to support a seamless off-boarding process for departing drivers, maintaining positive relationships and gathering valuable feedback for continuous improvement

 Requirements 

• Proactive Problem Solver:Identify issues swiftly, suggesting improvements for efficiency
• Detail-Oriented Multi-Tasker:Manage multiple tasks with precision and focus
• Tech-Savvy & Adaptable:Comfortable with various software systems, quick to learn new tools
• Great people skillswith ability to build rapport but not afraid to have difficult conversations when needed with courage and compassion
• CPC preferred or past experience in haulage

How we reward our team

• Dynamic working environment with a diverse and driven team
• 18 days paid holiday plus public holidays 
• Subsidised private medical insurance, including dental and vision
• Wellbeing initiatives, including 3 wellbeing days in addition to holiday allowance
• Weekly team lunch and regular company socials
• Enhanced maternity/paternity/adoption policy
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role