Job summary

The post holder will undertake telephone triage assessments of patients in an efficient way.

They will advise the most appropriate intervention to meet the needs of the patient using best clinical practice, adhering to Trust Policy, protocols and guidelines.

Are you ready for a new direction in your career with new exciting challenges?

Now is a great time to work for NHS 111 Wales as we continue to grow our offer to patients and deliver a clinically effective, patient centred service. We are looking for more Triage and Assessment Nurses to join us in meeting the challenges of urgent and emergency care across Wales.

NHS 111 Wales is the service that gives the people of Wales access to Urgent out of hours care, 24-hour health information with sign posting and access to urgent dental services.

Are you looking for a different way to make the most of your Nursing experience? If so, we have roles for amazing people like you!

We at NHS 111 Wales recognise that the ongoing pressures in many patient facing roles are leading Nurses to feel undervalued and over worked This is an opportunity to deliver outstanding patient care without the physical strains of hands-on care, in a non-patient facing setting, which allows you to focus on prudent health for your patients.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

111 Wales is at the forefront of an improving urgent and emergency care offering for the people of Wales both online and over the phone.

At NHS 111 Wales we employ a wide range of colleagues, from Call Handlers to Nurses, Paramedics, and data analysts, working as part of a multi-disciplinary team alongside GPs, Pharmacists and Mental Health Practitioners.

This is a dynamic role in which you'll draw upon your clinical assessment skills to help and advise a broad spectrum of patients, from minor ailments and injuries to complex and urgent conditions as well as to hone your skills in a remote clinical decision-making environment.

As a Band 6 Triage and Assessment Nurse, you'll have the autonomy to make decisions but be supported by our experienced team of senior clinicians, practice coaches and multi-disciplinary colleagues.

Our highly trained teams work closely with urgent care GP's and pharmacists in looking after Wales Urgent care needs. Working for NHS 111 Wales will mean you make a real difference to people's lives and health as we engage with thousands of patients each week.

The benefits of working for NHS 111 Wales

Availability of home working A range of supportive work-life balance policies A comprehensive CPD programme A range of health and wellbeing support services Where you will learn remote clinical decision-making skills Support through revalidation Flexible and family friendly working patterns Relocation packages in line with WAST policy

About us

#RemarkablePeople

'Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups. Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received.'

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and/or Knowledge & Experience

Essential

NMC Registered Nurse (adult or Child), relevant clinical practice as a nurse in front line, acute or chronic care, or telephone based triage or HCPC Registered Paramedic with demonstrable post registration experience as a Paramedic in front line services Evidence of undertaking regular update training and continuous personal/professional development as required by regulating body

Other

Essential

Flexible approach to work - expect to work a rotating shift system including working nights and weekends (unsocial hours) Ability to travel to other sites as required

Values

Essential

Able to demonstrate the Trust values and behaviours

Aptitude and Abilities

Essential

Able to demonstrate strong listening and communication skills Able to empathise with and reassure patients and their family members/friends in crisis situations Able to take and follow instructions Able to demonstrate team working with a collaborative style Able to work to own initiative and make decisions Able to demonstrate sound clinical decision making capabilities Able to assess, minimise and manage risks and to defuse stressful situations and challenging callers Be able to demonstrate high levels of current clinical knowledge, computer literate, committed to personal and professional development Highly organised and priority conscious Evidence of continuous professional development Committed to ongoing training and development including mandatory updates Good self-management - ie self-starter, good time keeping Ability to work under their own initiative without direct supervision

Desirable

Ability to speak Welsh